休斯頓舒格蘭凱悅嘉軒飯店(Hyatt Place Houston Sugar Land)

The shower wouldn’t drain; the phone in the room didn’t work to contact the front desk, so I had to call from my cellphone. I was told maintenance would be on the way. Needless to say no one showed up. We had to wait 35 minutes for the water to drain before the next person could shower.

Horrible hostess. Room wasn’t ready an hour after check in time and the only assistance she managed to offer was to cancel the room.

The room was good only downside is not having microwaves in rooms had to go to the lobby to warm up the food and the internet is okay it kept disconnecting and we asked to have our sheets changed when we have been there for 5 days and nobody came to change them but otherwise everything was good front staff was nice and didn’t have any issues breakfast was decent and everything is close the mall, restaurants and more

Nice spot, close to lots of food options. Bed was not comfortable and felt unstable, terrible pillows. Elevator was noisy and we could hear & feel equipment vibrating behind or underneath the hotel room. Wasn’t the best stay in terms of sleep quality but wasn’t the worse either

Hotel was extremely noisy. Kids running around late at night waking me up. Only one elevator was working and hotel was booked. Starbucks didn’t open until 3pm & entire place has declined since last year. Will never stay here again