We are a family with 6 year old kids. Live 1 hour 20 minutes away from Alexandra hotel. Decided to stay at the hotel to get the kids a break. So, the hotel is quite nice for what it is. Really polished and very 70’ gets a cute facelift look. Clean. Nice kids play area (made of fake dark grass looking material from sealing to floors) where we rolled and played. The dinner buffet was big, but the quality of food was not great, not good, very ok. The breakfast was ok as well. The dinning area is very 70’. The outside is outstanding, the view is magical, the patio is the best feature. The pool was just ok. The spa seemed good, but boy, any charge came with the TIP option and the question from the person handling the bill: “will you be adding anything?”… so, maybe best to let us customers tip when we feel the service is good? The rooms were very clean. The sofa bed was like sleeping on rocks that had been carefully placed to cause you the most excruciating pain and discomfort. In the morning after breakfast we went to the play area. Rolled around, sat. Once back room we were getting changed for the pool and my boy found a seed like thing on the bed. He took it and put it on the night stand. When I carefully saw it… I almost passed out. It was a tick. A thick, blood filled, nasty tick. I called reception and 3 minutes after a very sweet lady came with a plastic bag and took it. I wrote to rye sales manager asking her how was this being handled, because the hotel is a good option for a family like us, 1 hour away. She wasn’t surprised, nor mortified, nothing new seemed to have been happened. She told me it would BE SMART FOR US TO CHECK BECAUSE THE TICK MIGHT HAVE COME WITH US. No “we will look into it”, no “we appreciate the information you gave us”, no “we are terribly surprised about this horrible tick you found”, no “we will have personnel check the areas thoroughly”. Zero surprise, zero customer service. In Norway you get tiny ticks if you are on the grass or bushes. It is expected. This tick belonged to a huge animal. So, this was our last stay there. I am sure it was a tick that crawled from the play area after coming holding in to someone’s pants or socks. We wanted the hotel to say: “we will look into it and we assure you that this is a very isolated incident”. My kids had fun. They don’t know that we were suspicious of carrying a humongous blood filled tick. They are so well taken care of, that I feel insulted. Customer service is not good at all.
翻譯