帕特里亞度假村(Hotel Patria)

We booked a room including wifi but the wifi did not work in the room. We complained several times and the manager promised that he would fix the problem, but it never got fixed. Not worth the money, especially not on rainy days!

The hotel has great location, okay rooms, good food. However the positive experience ends there. Services and the staff is very poor. Wellnes is open only in the afternoon/evening; rooms are too hot and it took us 5 visits at the reception to get them to solve the temperature problem in our room; the staff was very reluctant to do anything what we asked for, some of the staff at the Vatra restaurant was very rude. Some days the restaurat was closed in the afternoon due to technical problems so we were not able to order any food, however when friends of the waitress visited they had special treatment and got the food no problem. Some facilities are a bit old and since it is ongoing reconstruction the hotel looks kind of all over the place, which could easily be made up for by the approach of the staff, unfortunately this is not the case

We came there and wanted to order pancakes, coffee and lemonade. Coffee wasn't great, lemonade was just a tap water with sirup. We waited 40 minutes but no pancakes were delivered. So we've decided to cancel order and leave but waiter let us wait for another 10 minutes and he did not even say sorry...

We stopped by for lunch though our experience was a disappointment as the soup we ordered was definitely not worth the price 4,50 Euros, it was meant to be bean soup, I had 1 bean in it and the amount was laughable. Also we ordered lemonade with mint and it was just tap water with a slice of lemon and no mint. After this we did no want main meal as we didn’t trust it would be worth it. This should not be happening in a 4 star hotel!! Never again

Stunning location in the Tatra Mountains. Arrived in the middle of a snow storm - an easy 10 minute walk from the funicular tram station. Buffet meal service in the restaurant was first class. We also had the special Xmas dinner - a very high standard meal - the chef Lucas is fantastic and the staff were all efficient and helpful. Excellent traditional Slovak food. Premier rooms with lake view are clean and comfortable. Rooms are cleaned spotless every day. Wellness centre has plenty choice a great pool and relaxation areas. The surrounding countryside is amazing - we had deep snow for four days and the track around the lake was kept clear with a mini snow plough - romantic lights allow a nighttime walk. Fantastic place and highly recommended.

The Hotel is an old Hotel but is in keeping with the area. The staff are very friendly and helpful. Breakfast was plentiful and would set us up for the day. Ideal location, just round the corner from the tourist buses and Metro. Some lovely restaurants around the area as well. Yes, rooms are sated but, they’re clean and comfortable and you’re not spending the day in them anyway. Would definitely recommend

A great hotel with an amazing location, quit, clean, great breakfast, convenient rooms.

Perfect place for a getaway. Only wish we had more time to enjoy the facilities. Front desk was super and was able to schedule last minute massages. Only down size is the room we had only had one outlet for charging phone.

This Hotel is perfect for a cozy stay in the mountains. The spa is beautiful and there is plenty of restaurant around it. As a Vegan the hotel could have some more vegan options at breakfast but all in all I was able to have enough food with fruits and toast. I am sure the kitchen would have made something for me if I had asked. We will come back for sure! Surrounded by mountains and activities at the lake it is a perfect place to stay for a couple of days or more