FIS飯店(Hotel Fis)

Group of staff members (younger girls and older lady) standing at reception, as if at bar. After asking for help girls were inappropriate and unwilling, lady made derogatory and inappropriate remarks. Message lady communicated was that they are money focused., not service focused. We wisited happily in past for refreshment, but won't be returning

I stayed at this hotel for 14 days. 2 days hot water want working. The hotel staff was very nice. The wellnes was small but cozy. The food was ok. The cook and waitors were really nice and when you said you have allergy they adapted the food to you. I think the hotel was a bit overpriced and the cleaners were a bit annoying and a bit lazy I think because they asked if we need cleaning everyday. Overall I recommend if you want to stay directly at the slope at Štrbske pleso

Stayed recently at the Fis hotel. If you like door banging guests and noisy children this place is for you. The staff are very friendly and competent, however, it is way over staffed and your plate may disappear as you lift the food to your mouth. As a business model it‘s out of date. The basic room had a lovely balcony view of the ski jumps and cross country tracks amid fabulous Tatras mountain scenery. Ski in-ski out it is not. The buffet is well seasoned and organised. Some of the friendly staff speak good English. The hotel fixtures and fittings have a Soviet period melancholy about them despite being updated. Soundproofing walls and dampening door slamming would help. As you would expect the urinals are placed too high and the sinks too low. The shower armature did not work. Bathroom door did not shut. Gym not open. There’s plenty of hot water and the spa is recommended however if you’re expecting calm and tranquility think again. They allow noisy children in to the spa, spoiling the adult peace! It’s certainly a family hotel.

Firstly, I would like to say that the whole hotel is really lovely place, where you can spend your summer and winter holidays. Hotel is partly renovated, and the rooms are nice and clean. + The food in hotel is the best food I have ever eaten in my life. It has the best location, because it is almost on the slope and you can also do some hiking around the hotel in the summer. It has also own parking plot with a lot of free space, even in the evening. Great plus is also its own newly build wellness with whirlpool and 3 saunas. In front of the hotel is small square, where you can buy some food or souvenirs and cross-country stadium where you can try cross-country skiing. - As always, there are some things I did not like, for instance: in the shower you had to wait longer for hot water, it makes showering not really comfortable because either you wait for hot water or you are showering in cold water. Moreover, one member of their stuff was kind a rude while talking with me, but maybe he had just bad day :), other stuff was really nice and polite. To sum everything up, whole experience in hotel Fis was incredible! Even though there were some small minuses the accommodation facility as a whole was amazing and as a regular customer I will come back as soon as possible. Thank you very much. (Additionally, I would like to pointed out that this hotel has really big potential in the future, because in the past it served as a training facility for people doing sports professionally, therefore behind the hotel they have big sport infrastructure with pool, gym, table tennis and so on. I hope in the near future it will be renovated and put into operation. We are all keeping our fingers crossed for you.)