莉莉班克旅館(Lilybank Guest House)

This establishment is located close to the Cairns Airport. But what sets it apart from all the rest is the above and beyond efforts of the manager Jeanette. While staying here one of our occupants experienced some difficulties. Jeanette traced down their contacts and drove them to pick up lost items. Her care and concern is to be commended and not often found in most establishments. Please give this small business a chance next time you come to Cairns. Thanks Jeanette.

On arrival a woman appeared from this guest house, who turned out to be the owner, dressed in what looked like pyjamas. She ignored us and loudly and angrily berated our taxi driver. We had to find our own way to the room since she continued to ignore us. The room had several problems. The floor is different levels between the bathroom and bedroom, with a nasty lip that can cause toe stubbs. There is a glass door to the outside but has no blind to stop light getting in, so if you like it dark forget it. You can't make tea/coffee in your own room, or at least not in ours. The ceiling fan was disgusting, so thank goodness we didn't have to use it. And to top it all off there is some dreadful, and apparently unfixable high pitched alarm going off all night long - ensuring a terrible night. The only saving grace is the soft bed.

When we arrived at 10 at night we were met by an uncommunicative, unhelpful man who informed us they were fully booked and turned us away, which was surprising given that I booked well in advance and had correspondence confirming our late arrival was not a problem! My credit card had also been debited. No apology, no offer to assist to find an alternative accommodation, just grunted and left us to our own devices. Appalled. Would never recommend!