The waiting staff were lovely …. However your housekeeping are rude. Ignorant , incompetent, lazy, defiant . Brazen & clearly do not take orders from management as our room I paid £200 for was that bad I left after 1 st night and never got refunded as the bed was old dated springy lumpy hard mattress with a cheap £10 topper that didn’t make any difference the quilt was half the size of the bed and did not fit in duvet the pillows were like a bag of rocks … never slept the whole night the windows were filthy and full of cobwebs not to mention the carpet all worn away and never been hoovered , radiator in bathroom broken so freezing in there … this was supposed to be a king size deluxe room ?!?!? Are you kidding me I’ve stayed 5 star hotels all over this didn’t even rate a 2 the breakfast was cold when waitress brought it to us the coffee was freezing in the pot (12.50) !!!! Daylight robbery !!! There’s more but I’ve not got time or energy to go into all of this … so disappointed as the day we arrived I had just cremated my dad and came here to be pampered a little ?!? Boy did I get a shock I went home more depressed than I came !!! I spent £100 on coffees and lunch and tea and never even received a receipt when I left got told everything was paid …, this hotel should not be operational without staff being re trained (housekeeping- disgusting) they weretold after I spoke to manager to go in and clean the room and all they done absolutely nothing
翻譯