I booked this accommodation in Oct 2021 for Christmas & Boxing Day. All was confirmed in writing & verbally less than a week before Christmas. At 10.35pm on Christmas Eve he texted me saying "the booking was cancelled because of double booking". Very late in the day! We live in Essex and we were in Bedfordshire by then. We had been badly let down by this manager. The treatment was appalling and very upsetting as we were looking forward to a happy Christmas.
翻譯