萊奇沃思大廳美居飯店(Letchworth Hall)

Excellent classic old English hotel and dog friendly which was very handy for my Alsatian

Pleasant stay, spacious room in the old part of the building, not modern but in keeping and clean and comfortable, fairly quiet. Easy parking and use of excellent gym/pool in adjacent Nuffield health club on same site. Breakfast good but very busy with workers about to start a course each morning.

Hotel outdated and needs some work done. When we got to our room the room was uncomfortably hot. The thermostat was lying next to the radiator so my partner had to attach it. He also had to fix the shower as the head kept falling down. We didn’t arrive until 9pm due to being caught in traffic and were unable to get any food from the hotel. We were exhausted so we just went to the bar for a couple of drinks. The bar just closed at 10.30pm with no announcement. Was rather disappointing. Next time we are in the area will book a hotel in the town for the amenities. Breakfast was ok.

On arrival the receptionist was arguing with a customer about them having no hot water. My daughter and I had travelled nearly 7 hours due to incidents on the motorway and she was having a very distressing period pains. I stated to the receptionist we had better have hit water as he was in desperate need for a bath and we had booked an Italian at 20:00hrs in Letchworth. She took payment but when we immediately checked we didn’t have hot water. I also asked for a quiet room but our room was next to the lift. I went down to query with the receptionist and she stated she was also acting as the deputy duty manager but when I told her she shouldn’t have took the money. She said they had been trying to fix it since early morning and now there was an external engineer on site it should be sorted. I asked what was the plan if it couldn’t be sorted and surely reasonable arrangements should have been put in place like some large industrial portable electric hot water boilers or them informing is en-route and trying to seek alternative accommodation. Hours later my distressed teenage daughter was sat on the bathroom floor in embarrassment waiting to leans herself. I went down again to the receptionist and she rudely hid in the rear and refused to answer as the previous customer was getting very annoyed. I went to get another manager and she said there was not a duty manager working and she would tell the duty manager on his return. We got hot water and 23:30.

We arried on the 10th of December for my husband birthday treat from me only to be told that all of the facility's were closed to guest as they had hired the bar and restaurants out for private parties so we had to go out and look for food and drink

Lovely old place lacking a bit of TLC in area. . . ie bit of paintinh and general maintenance. Room was large Bedroom clean, was in need of better pillows and a mattress which to be fair may suit other very soft.. Staff brilliant and food was excellent

Service was great , staff couldn’t have been better . Food also very good Only downside Wi-Fi was non existent, shower was pathetic with bathroom impractical

We stayed in room 1, the Lytton suite, whilst the room was clean, it was odd in terms of layout with vaulted ceilings in every room, as 6’ 1” it was a bit awkward. The bit the let the experience down was the reservation confirmed check out at noon. However the maid let herself in at 11:30, after politely asking her to return after 12:00, a few minutes later another member of staff then came to ask us to leave. Despite advising our check out was 12:00 ‘she was doing as she was told’

Great hotel, good friendly reception staff, both checking in and checking out. The room was clean and tidy and having a health club right next door was handy. The breakfast the next morning was sensational. Plenty of choice, both cooked and continental. Hotel scores a 10/10