弗朗斯胡克溫泉飯店-夢想度假村(Le Franschhoek Hotel & Spa by Dream Resorts)

We arrived just after midday at this pretty hotel, with accommodation in thatched villas just outside Franschhoek, to a lukewarm welcome. We were told our room would not be ready until 2pm so we found our way to the terrace for a drink and a snack. The food arrived in huge portions (each would have fed 2 hungry people). We were not impressed by the service having witnessed a member of staff knock a glass off a table and make little effort to clear it up, leaving glass shards across the floor we’re walking to and from the swimming pool with bare feet. Just before 2pm we presented ourselves back at a busy reception to be ignored for half an hour. We eventually spoke to a member of staff who made some effort to check if our room was ready. She made an excuse that previous occupants had been late leaving. We were taken to the room on the top floor of one the villas and settled in. It looked pretty and comfortable with a good sized balcony. We were aware of some potential disturbance from the generator during load shedding. Unfortunately, this happened in middle of the night which meant we didn’t sleep well despite the bed being comfortable. None of the doors shut properly. The front door required slamming, which possibly disturbed our downstairs neighbours each time we went out. There was a shuttle bus to the town but this was not complementary or particularly reliable. We were astonished to be charged for bottled water at breakfast. Our planned pick up to leave arrived about an hour earlier than planned and although we had checked out and paid our bill we were not told this. Again we presented ourselves at reception about half an hour before it was due to be told our driver was waiting for us. Very disappointed at the poor service and quality in this pretty hotel that has so much potential to be fabulous.

Loved everything about the hotel: the style of the property, the thatched roof, the grounds and most importantly the views. We even saw an owl on the tree next to the swimming pool. The room was very spacious and spotlessly clean. We had meals in the casual restaurant and food was exceptional. Issak our waiter was an absolute star. Happy to advise on options available and always so professional. He made the whole experience even more enjoyable.

Wenn mein ein Doppelzimmer bucht, zahlt man ein Doppelzimmer. Das war bislang immer so. In diesem Hotel war man überrascht, das ein Doppelzimmer von 2 Personen, Ehemann und Ehefrau genutzt wurde und man verlangte einen erheblichen Aufpreis. Ein kulantes Abweichen über eine friends and family rate wurde abgelehnt. Dafür quietschte das Bett und nur noch die Pfosten eines ehemaligen Himmelbetts standen. In die Jahre gekommen, schade...

No hay calefacción ni agua caliente en la habitación pleno invierno y con niños pequeños y se excusaron en un problema de electricidad. Deberían tener grupos electrógenos y buscar alternativas para evitar que la gente se enferme y la pase mal.

Hotel is situated in an up-class suburb, stunning view, beautiful mountain. The hotel has a lot to offer in terms of activities. Closer to wine farms this is one of the best hotel in the Western cape. Food, rooms I could visit this hotel everyday.

Great setting, beautiful views. Deluxe villa was comfortable and the beds were good. Evening shuttle service came in handy. Place is slightly rickety which we did not expect at this level. Tennis court in desperate need of a renovation. Some lights not working, breakfast buffet choices average at best. No mini bar and room service only offers full meals, which meant we had to head back to town for some snacks etc after arrival. Good service and treatments at the Spa.

We stayed here on the garden route journey and it was a beautiful setting with lovely staff. The Breakfast was superb along with our 2 meals in the restaurant . Swimming pool was good but more staff presence would’ve been better to get refill of drinks ( missed sales opportunities) In the restaurant where we had breakfast there was a lot of easy fix maintenance needs which would’ve made it 5 stars. Staff were happy and lovely.

We found this by chance on a website offering a deal. At first I wasn’t sure because it’s outside of town. However, I needed not to worry because they have regular shuttles into town. Where to start with the positives? The breakfast is plentiful and of a high quality. Loads of different options and all very tasty. The snacks and meals on the terrace are just as good. The staff are brilliant, so helpful and always willing to have a chat. The only con would be the service speed for food is very slow. We didn’t mind as we weren’t in a hurry but this might annoy others.