尋找比勒陀利亞 4 星級飯店

No other word can say, it was a pleasant stay!

很好的酒店。已經是第三次入住了。下次去還要住這裏。環境好，老闆娘很熱情。我的回程航班是晚上的，老闆娘讓我在這裏呆到晚上離開。很溫馨。謝謝！

很棒的地方,靠近比勒陀利亞東部的許多位置。當你沒有任何訂婚時,它可以使用游泳池放鬆

這家精品酒店提供了出色的客戶服務。房間很大。在壁爐前供應早餐。我會再來住這裏,因爲這是一次如此美妙的體驗。

我爲父母紀念日預訂了酒店,老闆非常棒,爲他們安排了特別的夜晚。我父母喜歡食物,房間和熱情好客。很快會親自來參觀酒店。

Upon arrival, check-in at reception was smooth. We were provided with our room key and directed to our accommodation, which required us to drive to the other side of the estate. However, when we reached the room, the key did not work. We walked back to reception, where we were informed that a network issue had prevented the key from being properly programmed. The receptionist, who was very helpful, offered to accompany us to the room and opened it using a master key. She assured us that a functioning key would be delivered as soon as the network was restored. Upon entering the room, we immediately noticed that it had not been cleaned. The window sill was sticky with what appeared to be beverage spills, the floor was dirty, the bathroom mats were not fresh, and most concerning, there were rat droppings on the window sill, on the floor behind the curtains, and behind the door. I contacted reception to request housekeeping and asked to speak with a manager, as the condition of the room was unacceptable. A housekeeping staff member arrived, but I requested that cleaning not proceed until the housekeeping manager assessed the situation. The manager quickly confirmed that the room had indeed not been cleaned and that there were clear signs of rodent activity. She apologised sincerely, asked us to wait while the room was cleaned, and said she would escalate the matter to the rooms division. While waiting on the terrace outside, we noticed a mouse in the bushes, which explained the droppings found inside. After the room was cleaned, the manager returned, apologised again, and informed us that a complimentary bottle of wine had been arranged for us. We told her about the mouse we had seen and expressed that we did not feel comfortable staying in that room. She went back to speak with the rooms division, and we waited in the bar. An hour later, she returned with keys to a new room and directed us there. The replacement room was clean, though the entire experience made for a rocky start to our stay. The following day, after breakfast, we returned to our room to find that the terrace doors had been removed and two maintenance staff were working. This came as an unexpected surprise, as no one had informed us that repairs would be taking place. We decided to return to the bar to allow the work to be completed. As we were celebrating a birthday that day, the housekeeping manager kindly arranged for our room to be decorated with a birthday message. From that point onward, we thoroughly enjoyed our stay thanks to the exceptional customer service at the restaurants, bars, and spa. In particular, we would like to recognise Moses, Regal, and Tebogo at Kingsley Restaurant; Sibongile at Granatas; and Mandy at the spa for their outstanding hospitality. They truly made our stay memorable. Overall, despite the challenges we experienced upon arrival, we had a lovely stay. Thank you to everyone who contributed to making my mother’s birthday special.

比勒陀利亞安全的最佳位置,美食和酒店工作人員都很棒。安全停車場,頂級餐廳和物有所值。

感謝您的精彩服務,我一定會推薦這家酒店。

Quite old but it was spacious enough to stay. However, the noisy was so bad. People were screaming and singing, talking. I even ran out of the room due to hearing a woman screaming so bad. If I was not too tired, I would've stayed up all night. Maybe because it was a Friday night. If you don't mind noise while you sleep, it's ok to stay with many people.