尋找科恩布魯克的3 星級飯店

我從海外工作回到英國時,在這裏住了11晚的隔離,酒店方面還是不錯的,但安全團隊卻完全糟糕,他們把這住宿變成了悲慘的經歷。我的印象是,酒店管理層已經坐下來,並考慮他們可以做些什麼來儘可能地使住宿變得好。入住手續快捷高效,我收到菜單,可以選擇我入住的每一天的食物。房間內配備了一套盤子/碗和金屬餐具(食物是用塑料餐具盛放的外賣容器送來的,所以這很貼心),洗碗液和抹布,全尺寸洗髮水和沐浴露,以及大量的毛巾,洗手液和溼巾。有水壺、茶/咖啡、小冰箱和一台好電視,在入住時,我被告知可以到酒店(從當地的超市、Deliveroo、亞馬遜等)送貨,他們會直接給我送到房間,他們確實這樣做了。食物很好,每天吃的東西都多得我吃不下。不幸的是,早餐重複性很強,熱的溼麪包代替了烤麪包(我想這是微波爐烤的?)。每隔幾天早餐時就有一小盒牛奶,用來泡茶/咖啡。午餐和晚餐都不錯,以後吃點心時總是留出很多額外的。酒店工作人員還會定期打電話檢查是否一切都好,並詢問我是否需要帶什麼東西到房間,這是一個很好的姿態。隔離套包括7件要洗的衣物,這是很好的。第2天和第8天,兩個PCR檢測試劑盒被送來,收集,結果由一個友好的傢伙(我沒有得到他的名字)檢查,他非常禮貌,對這些很有幫助。走廊裏的保安真的,真的吵鬧(白天晚上都吵),沒有努力保持安靜或者把噪音壓下來–,在住的11晚裏,我幾乎每晚都被他們吵醒(這裏值得一提的是,我聾了50%以上);一夜之間,他們聚在一起,大聲說話,整晚把收音機開到最大音量(大多數時候,我都能聽到每次談話的兩邊,難道保安不應該用收音機和耳機來保證‘安全’談話的安全嗎? ),他們半夜會在電話裏播放音樂,整夜在走廊裏走來走去,大聲地說話嗎?房間基本上沒有走廊的隔音,白天這也不是什麼大問題,晚上一般不會,但有保安長期駐守在那裏(而且會製造很多永久性噪音)這的確是個大問題,我當然明白爲什麼警衛會在那裏,但當我看到警衛時,不止一次

Booked 2 rooms for 2 nights at London Heathrow Guesthouse in Slough. The room was absolutely disgusting. Arrived late with 2 children so decided to stay rather than look for an alternative at that time of night. Slept on a towel I’d brought rather than the horrible bedsheets. My daughter slept on my coat. Couldn’t use the shower as I would have been dirtier when I got out than when I got in. The other room my friend stayed in was even worse. Didn’t return the following evening & eventually managed to book alternative accommodation that was clean. Tried to get a refund for the unused night. Hotels simply not interested & now not responding. Told them I wouldn’t be returning that night because of the state of the room. Refused a refund due to the “terms & conditions”. Room was cancelled before I left & cancelled because of dirty & damp conditions. Hotel claiming it wasn’t cancelled. Avoid at all costs.