曼德維爾卡溫頓舒適套房飯店(Comfort Suites Mandeville - Covington)

Worst experience ever in 40 years of business and personal travel and would give them negative stars if it was an option. Check in process took much longer than it should have and included 3 separate trips to the room before we were able to enter and included keys to the wrong room where we unfortunately walked in on another guest. Overall things seemed dirty and when we finally entered our room there was a dead cockroach in the middle of the floor. Within 2 minutes we saw multiple roaches scurrying around...who knows how many more were in the room. We promptly decided to make other arrangements. Poor service, dirty and our room was full of roaches was bad enough but then even with help from *******, the hotel is standing firm on their no refund policy and doesn't allow for any exceptions. We will never stay at a Comfort Suites again.

When we arrived the front desk staff was very welcoming and was actively cleaning. There were two lights out in the entrance making the property very dark. Our room was on the small side but was big enough for the three of us. The room and bathroom were clean but the vanity and door showed significant water damage. The bathroom door would close but not latch. The mattress showed signs of wear and dipped toward the middle. The bed frame (platform) creaked and groaned with every movement. Still not sure what the thunderous noises were at 3-5 in the morning. Breakfast was the normal fare. Coffee was hot. The attendant was either on FaceTime or her phone at a very high volume. Overall the hotel was worth what we paid for it but it was not my favorite.

The staff was wonderful, very welcoming. The room looked clean but we found dorito wrappers and sugar wrappers behind the nightstand along with roaches crawling on the outside of our door to the room. The floor was sticky as well. The hotel looks great overall, but the rooms need more attention. Our room didn’t even look like it had been cleaned and it was super late and we were tired so slept a little bit and left super early.

Everything was great in the hotel building. The spaces in the parking lot are small, so it was challenging to open the doors wide enough to get out of the car if parked next to another vehicle.

I stay at this place every time I come to town. Best bang for the buck. It’s a bit out of the way from the center of town, but for comfort and price it’s a steal.

Desk staff is a nightmare. They called and woke me and my family up to let us know that they needed my credit card on file for incidental charges. All because the same staff member who woke us up did not swipe the card correctly at check-in.

The hotel was very nice, great breakfast, but most of all, the staff was truly amazing!

We stay at this hotel a couple times a year for church retreats. Its always clean and the staffs always friendly.

Hotel was in a close location but right next to the highway and heard cars through out the night. The key wasn’t working for our room. Switched rooms and I’m still not sure the key worked. Just pushed the door open. Bathtub stopper didn’t seal. Hotel looked really nice and in a safe location but a few kinks.