諾福克小屋飯店(The Norfolk Lodge Hotel)

Maintenance on the room was poor extraction fan not working toilet roll holder heading south shower was scalding if you turned control wrong way door to bathroom would not close very poor sound insulation we could hear everything the people above did even snoring walking around was like baby elephants bed was extremely hard for me not enough surface space to put things out either in the bathroom or bedroom breakfast was ok

The room was damp and there was an overpowering smell of must in the room so I spent most of the trip blowing my nose. They are clearly aware of this as they provided a box of tissues in the room. The room was not clean, it was very tired and dated. The curtains did not block any light whatsoever so I was awake as soon as the sun came up. I only eat porridge for breakfast which, on the first day was lovely, and on the second day was like soup, it was so watery I could not eat it. The staff were fantastic and very welcoming, so no issues with the staff as they were all brilliant.

3 star rating is about right, very clean, staff very friendly and helpful, restaurant and food was good, a nice bar area but could get noisy with the "Entertainment". Nice warm indoor pool area. The only draw back is there are a lot of stairs and only one lift that doesn't serve all areas. If you have a mobility problem then make sure you ask for a room that is accessible by lift. The rooms themselves are a bit dated and could do with being refreshed, having said that, our room was very clean with a very comfortable bed.

We stayed here for 3 nights while we were on Jersey and this was just what we wanted. The staff we very friendly and very helpful and we would stay here again if on the Island.

Hotel was nice but just needs a tidy up. Seems to be a hotel for the older generation. A good walk to the town from the hotel but overall no complaints

The Hotel is traditional or conventional in its provision of services provided- not flash nor dowdy. Suits a mature clientele though there are steps within the building requiring consideration by anybody with mobility issues. Pleasant enough stay for a brief get away holiday or break.

Room was a lot dirtier than expected, there’s also a foul smell throughout the corridors. Did not look like how the images online make it out to be. Unfortunately wasn’t able to receive a decent refund for this - the area around the hotel is pretty bad too - it’s next to a roundabout so a lot of road noise.

No fridge in the bedroom. No air conditioning. Floor boards very creaky. Noisy traffic.

Our room was a little tired and in need of refurbishment; the bed was too firm for me but I understand this is a personal preference and may be perfectly OK for others. All of the staff that I came into contact with (reception, restaurant, housekeeping) were very good and investing in people is clearly an area of excellence for the hotel. As regards the food, I thought that the breakfast offering was good but the buffet dinner was poor quality and overpriced. I am a regular visitor to St Helier and there are better hotels nearby in this price bracket that I will use in the future.