白可飯店(The Bank)

I wasn’t in main property. I was 2 entrances down. Stairs & try opening main door with key. ( dangerous). Up a flight of stairs. Old fashioned key. Had no idea - had to get help! Room was large. Bathroom large. Had to use key to lock my door once in room. Felt this could be a problem if a fire! Breakfast was provided. Waitress was very nice. No parking at hotel. Very inconvenient. Also when checked out - they said ******* didn’t send my payment. I had to pay via credit card. I thought all my hotels were paid!!!!

We had a terrible stay here. We were in room 27a which was obviously a shop in a previous life. Accessed from the street not the main hotel with a massive single glazed window on to the street at ground level. We had actually requested in March 23 an upper floor quiet room. This was the opposite noisy until the small hours of the morning. We complained straight away but we’re told there were no other rooms. We complained the next morning and were told “what do you expect we are a pub with rooms”. We paid £143 for this room. Never again worse hotel we have ever stayed in. You do get breakfast but not up to much. We will be contacting Hotel.con who we booked through as this room should not be offered to the general public. See photo

I stayed in the room facing High Street for two nights, and the experience was great all around. It was surprisingly quiet. The bar is five steps away, the staff was cordial and professional, and both breakfast and evening meals were well-made and presented.

Really happy with our stay at The Bank. Our room was perfect, the view amazing. Next time we’ll stay for longer.

Absolutely brilliant hotel with outstanding views, amazing food and stunning rooms. 5 stars and we'll definitely be back. If you want a few chilled nights then this is the place to be plus you've everything within 5-10 min walking distance.

Very friendly staff. Food was fantastic and plasure to stay!

Little bit noisy from the street. We booked dinner for 7.00pm and we sat for 15mins with menu's before someone took our order. Breakfast this morning was outstanding

As soon as we entered the room and opened the bathroom door there was an awful smell of wet dirty rag and the floor was wet. A member of staff offered to apply some airfreshner which did not solve the problem at all, it just hid it for a while. I think it was the bathtub drain. Remote controls were sticky and they wiped them after requested. Another member of staff said the manager could talk to us on checkout and give us a discount which makes me believe they know there's something wrong with that room. I was given different information about the time the doors to the street were closed by different staff members, all very confusing. They display a playground on ********** that they DO NOT HAVE. The beer garden is poorly manteined and not open. The mini fridge in the room looked like a toy and it spoiled fresh fruit juice because it was so warm inside. Awful mattress. the manager didn't present himself and I had to ask to speak to him before learning I was speaking to him already. Not even a sorry for the inconvenience. He took 10% off of a 180£ a day bill on a terrible room that is not worth that AT ALL! Also, the windows were not double glazed and faced the street so it did not feel safe, specially being by the pub and people being drunk right outside. The door did not have a latch or anything like that, either, and the door itself did not feel safe. I travel a lot and this was the worst and the most absurdly overpriced hotel I've ever stayed in. Never going back.

Lovely location and view of the water. Room was spacious, bathroom old style but functional. Great breakfast and staff on check in and out. Wait staff at dinner disappointing .