This was the worst sham. I made a mistake in the dates requested, but couldn’t change it right away. The motel/hotel stated no refund for reservations. It was on the last page clearly, but only to seen clearly after the mistaken confirmation. Should have been listed upfront. It took 5 phone calls to get a rep to speak to. He was polite , but could only offer $12 dollars on a $95 charge. I truly feel this is EXTORTION! As I waited to get a rep on the phone I was looking at the reviews of how terrible the place was; cleanliness, bugs, etc. Is this how they make money off the unsuspecting customer? Not good customer service. I was going to be traveling from Virginia to North Carolina. I’m 65 and needed a safe place, not this one. I had to cancel, it spoiled my travel plans. I will pursue a refund, but buyer beware. Do read reviews before, especially about dumps like this one! Not recommended!!!
A Travelers worst nightmare, the night of June 2,2023 me and my girlfriend decided to travel to Spartanburg for the night as we had to be in the area the very next day to look for apartments. I arrived right at 11 to check in and get settled into my room… It was some Hispanic lady behind the counter checking me in then “Kelvin” finished up the rest.. me and my girlfriend got our room which was “216” and got settled in for the night as we were dealing with graduation all that day. Over the course of the night my girlfriend woke up freaking out and was breaking into Hives as something bit us as we was asleep.. idk if it was bed bugs or a “tick” as the hotel property manager would say since they’re a pet friendly hotel… I rushed to the QuikTrip near by to get my girlfriend some “Benadryl” so she could stop breaking out.. I get back to the hotel and show Kelvin my girlfriends faces and he’s like oh crap as he knew something was up or he knew we was perfectly fine before we step foot into the Hampton inn…. He states that he doesn’t have any rooms available for me as his hotel and his sister hotel was completely booked for the night.. he then states that the room across from 219 was open and said that we could go check it out.. me and Kelvin went to 219 and the mattress had a big stain on it as well as the mattress was flipped. I told Kelvin that would not work and could we get our money back… he asked to check and see my girlfriend back and her face as she was bit.. me and Kelvin proceeded to walk in the room to check in on my girlfriend and my girlfriend sees something crawling in the bed as “bed bugs” me and Kelvin took pictures and I LEFT to come back to Columbia, SC at 4:45 in the morning…. The manager calls me that following Monday/ Tuesday saying that it could’ve been a tick biting my girlfriend but why weren’t the sheets changed upon our arrival as we didn’t have any pets in our room nor own any pets IF GOOGLE WOULD GIVE ME THE OPTION TO UPLOAD THE PICTURES I WOULD.
On my drive north from Atlanta, this was as far as I wanted to go on the first day, and it was a great stop. I wasn't there in time to shop at the outlets, but they are super close. There are lots of restaurants at the next exit, though construction makes it hard to get there----but the hotel desk clerk told me about another way to get there, using local roads. I recommend Daddy Joe's Beach House BBQ and Grill. You can also buy fabulous SC peaches and other produce at Abbott's or Strawberry Hill right next tot the hotel. My room was clean and comfortable, and I had an excellent night's sleep. Two reasons for Very Good instead of Excellent: the towel rack was hanging and not usable, because of a missing bracket. The front desk clerk said that it had been reported to maintenance. And the pen on the table broke into two pieces when I removed the cap....strange.
VVoyager34021491132I picked this hotel because it another reviewer said it was new. Sadly, they are not maintaining anything that is new. There is no attention to detail. My bathroom faucet was dirty, the tub even though it’s new with the label still on it, isn’t properly cleaned. The new carpet is not thoroughly vacuumed. You can clearly see the dirt dust, I would call it from other people’s boots or shoes. The breakfast area looks good from a far but the sink hasn’t been cleaned surely not in the last 24 hours and probably before that. The most positive thing is that the beds and mattresses and sheets are new and the bed is comfortable as are the pillows. If this hotel is new or being refurbished, it will soon be a dump due to lack of attention to cleanliness and maintenance of the new things. If you book this Hotel online and get it for under $70, it’s probably worth cleaning the bathroom yourself otherwise I think it’s a terrible value. The hotel has the ingredients to be a good place, but due to lack of proper cleaning and maintenance it is quickly becoming a dump.
This motel is the in a rough location and you need to drive around if you want to have a seat down meal. A lot of people walking around the property that seemed to be out of place , nota guest of the motel and we were woken up throughout the night with auto alarms going off. The bed was clean and super soft. Other than a hint of smoke the room was ok but I believe the smoke was from 2 doors down from our room was a person smoking outside. While we were at Cracker Barrel I got some room refresher to help the smell.