I made a reservation 6 months in advance and paid for 2 nights up front. I was unable to come the first night but was told my reservation could not be cancelled or changed because I prepaid. Fine, I accepted that I would be paying for 2 nights and only staying 1 night. But, then, the hotel cancelled my second night because I could not check-in for the first night. Insane! This was for my son's college graduation. So disappointed in this and Marriot. I have always been loyal to Marriot, but no more.
翻譯