Grand Luxury Hotel位於Văn Trì,配有花園、共用休息室、露台和酒吧。這家住宿距離麥莛體育場有5.1公里,距離越南民族學博物館有7.8公里,距離Vincom Center Nguyen Chi Thanh購物中心有10公里。住宿提供24小時櫃檯、機場交通服務、客房服務以及免費WiFi。
所有房間均配備空調、帶衛星頻道的平板電視、冰箱、電熱水壺、坐浴盆、免費洗浴用品和書桌。這家飯店的部分客房提供配有淋浴設施和吹風機的私人浴室,還享有市景。Grand Luxury Hotel的所有客房都配備床上用品和毛巾。
這家住宿提供帶熱水浴池的舒適型住宿。
Grand Luxury Hotel距離越南高級美術博物館有12公里,距離河內文廟有12公里。內排國際機場距離住宿有31公里。
訪訪客用戶We stayed at hotel chateau de hanoi for 2 nights and overall, it was an under-average experience. For its price (pre-discount and considering we were in Vietnam) it might not be that worth it.
We booked the hotel because of its high-rated reviews and its branding as a 5 star boutique hotel. Upon arrival, we were greeted with welcome drinks and the staff was friendly. We arrived hanoi quite early, so we asked if we could do an early check-in. We were informed by the staff that an early check-in was not impossible, but there was an extra charge. It was however totally understandable that the hotel has their arrangements so we went along with the regular check-in time, but the staff quite passive aggressively told us that they informed us on WhatsApp— we were on a flight and later on a Grab to the hotel so we were unable to read the message entirely. I would expect a 5-star service to be more understanding.
To be very honest, I would doubt if the hotel qualifies to be categorized into a 5-star hotel. Of course, the hotel provides customers with all the necessary amenities like toothbrush and shaving kits, but the hotel room didn’t have a window and lighting was insufficient. There was a bathtub, but there was no proper standing shower and it was just a shower head next to the toilet without curtains or doors. The twin bed was extremely small and too easy to be moved around (in a sense that if I wanted to sit at the edge of bed, the mattress would slide to that side).
Hygiene was fine but some areas such as the wall and the bathing area could be improved. We ran out of tissue paper in the room as well but after housekeeping the box was still empty and not replaced with a new box of tissue. Soundproofing at the hotel was not solid since we could constantly hear noises from next door during midnight.
In our booking package free breakfast was included, so we checked it out in the morning. A small buffet was provided, but the plates and utensils had oil on them. There was a set menu, but the scrambled eggs were not up to par and the pho was okay. Considering the hotel brands itself as a 5-star hotel, I would expect better hygiene and quality check.
Location-wise, the hotel is located at the heart of Old Quarter. It is convenient but this also means traffic can get very hectic nearby. Moreover we realized the staff was getting less and less friendly as we reached the end of our stay. It would be nice if their attitude and service could be more consistent, again, given it is a 5-star hotel.