河內設有 Spa 的飯店

服務非常好，比國內同品牌體驗更上一層樓 早餐種類豐富，越南區口味地道，每一道都讓人吃得心滿意足，住進酒店就像度假，環境安靜又舒適，適合過年躺平 健身房設備齊全，視野開闊，鍛鍊時心情都變好了 整體體驗超出預期，下次來河內一定還選這裏

酒店是2025新開業的，衞生及床品都很滿意 酒店位置非常好，出門走幾步就是還劍湖，再走走逛逛就是大教堂和火車街，衹需要走路就感受老城區的慢生活！ 早餐基本都是景觀位 服務非常好，入住很快！ 對於希望酒店改進的方面：浴室外沒有全身鏡，牙刷質量好差，牙膏好小……

We stayed at hotel chateau de hanoi for 2 nights and overall, it was an under-average experience. For its price (pre-discount and considering we were in Vietnam) it might not be that worth it. We booked the hotel because of its high-rated reviews and its branding as a 5 star boutique hotel. Upon arrival, we were greeted with welcome drinks and the staff was friendly. We arrived hanoi quite early, so we asked if we could do an early check-in. We were informed by the staff that an early check-in was not impossible, but there was an extra charge. It was however totally understandable that the hotel has their arrangements so we went along with the regular check-in time, but the staff quite passive aggressively told us that they informed us on WhatsApp— we were on a flight and later on a Grab to the hotel so we were unable to read the message entirely. I would expect a 5-star service to be more understanding. To be very honest, I would doubt if the hotel qualifies to be categorized into a 5-star hotel. Of course, the hotel provides customers with all the necessary amenities like toothbrush and shaving kits, but the hotel room didn’t have a window and lighting was insufficient. There was a bathtub, but there was no proper standing shower and it was just a shower head next to the toilet without curtains or doors. The twin bed was extremely small and too easy to be moved around (in a sense that if I wanted to sit at the edge of bed, the mattress would slide to that side). Hygiene was fine but some areas such as the wall and the bathing area could be improved. We ran out of tissue paper in the room as well but after housekeeping the box was still empty and not replaced with a new box of tissue. Soundproofing at the hotel was not solid since we could constantly hear noises from next door during midnight. In our booking package free breakfast was included, so we checked it out in the morning. A small buffet was provided, but the plates and utensils had oil on them. There was a set menu, but the scrambled eggs were not up to par and the pho was okay. Considering the hotel brands itself as a 5-star hotel, I would expect better hygiene and quality check. Location-wise, the hotel is located at the heart of Old Quarter. It is convenient but this also means traffic can get very hectic nearby. Moreover we realized the staff was getting less and less friendly as we reached the end of our stay. It would be nice if their attitude and service could be more consistent, again, given it is a 5-star hotel.

所有辦理入住的工作人員都非常友好，他們幫助我們順利辦理入住。在提供了預訂單和護照影本以確認預訂後，飯店還提供了迎賓飲料。 Kate 女士非常有效率且友好，她陪同我們到房間，向我們展示了所有的便利設施和小工具。行李員幫我們把行李搬進搬出飯店。早些時候，酒店發生了停水事件，影響了城市，但我們在酒店一切安好，沒有受到任何影響。我們住在 601 號房間，房間很大，有一張加大雙人床和一張雙人真皮躺椅，一個小陽台（只能站立）和獨立的浴室，浴室裡有浴缸、兩個淋浴間和馬桶，水壓很好。電視上沒有英語頻道，但有 Netflix 等。作為非吸煙者，我們遇到了主空調的問題，打開時有明顯的香煙味。還有第二個較小的空調，可以很好地保持房間涼爽，我們最終沒有再使用它。我們通知了前台和維修人員，他們很快就來清潔了過濾器。原來上一位客人在房間裡吸煙。我們把保險箱密碼弄壞了，然後迅速打電話給前台，很快就有人來修了。在6樓，街道噪音不是問題。冰箱裡的飲料不涼，但把插頭換到另一個電源插座上效果很好，飲料就涼了。我們告訴了前台。總的來說，這些都是小問題。房間位於10樓，然後走樓梯到11樓和12樓，健身房、游泳池、餐廳和屋頂酒吧都在那裡。飯店各處的員工都非常友善。我們的房間每天都會打掃和補充。我們在屋頂酒吧喝了幾杯，景色很棒，啤酒很涼，服務很好。早餐在12樓，有各種各樣的西方和亞洲食物可供選擇，座位也很多，工作人員非常友好，他們清理桌子也很迅速。食物新鮮豐盛，有許多冷熱食物可供選擇。樓上有一個小型游泳池，有4張泳池躺椅和一個休息區。飯店空間不大，但考慮到飯店位於老城區，能有泳池真是幸運。我們在飯店地下室的日間水療中心體驗了瑞典式按摩，設施乾淨整潔，員工的按摩技術也相當熟練。 Rachel先生幫我們結帳並退房，非常迅速，還送了我們一份小禮物。總的來說，我們在這家酒店度過了一段美好的時光，亮點包括高效友好的服務、寬敞的房間、靠近旅遊景點的便利性以及酒店設施。 強烈推薦這家飯店給所有想在舊城區住宿的人。值班經理非常友好，很想了解我們的入住體驗。飯店開幕才四個月，但你很難察覺到，正是員工的熱情好客讓這家飯店脫穎而出，絕對值得入住。

位置位於還劍湖附近，出入方便。酒店服務真的要大讚，我們半夜抵達，怕酒店不清楚提前打電話通知過。去到半夜一點半，酒店前台馬上出來為我們開門提行李。每次從外面回來都會有人問是否需要解暑的飲品，很貼心。 房間衞生還不錯，空間也足夠大。酒店早餐品種不多但出品很好，pho很棒，水果也很新鮮。

員工都很好，但是他們有個帶黑框眼鏡的經理，故意刁難中國人，在入住期間，刁難過我三次，都是合理要求，完全不接受，毫無道理。在這裏，你要是中國人，他一句 policy，全部不 ok。而且當面説的 ok，回頭就全不行，有問題你早説啊。同一時間定操作錯了重複了，也不給退另一個，在他們家下單，那真是要非常小心，孫二孃黑店。真想讓他們列一列到底什麼 policy。知道你是中國人後，看你的眼神都完全不一樣，這樣的話沒有必要，大家出來玩都懂得。非常不建議中國人入住，如果換了經理，完全非常好。 強調下，是他們的經理，不是員工。説話我負責任。這個經理跟擺設一樣，比我們中國領導，官腔還高 10倍。細節能噁心死你，實在對不住他們可愛的員工，但是領導才是有權利的，沒轍，要實話實説。

晚上我們順利抵達，房間已經準備好並打掃乾淨。外面氣溫高達32度，幸好有空調，真是太舒服了。床很舒服，吧台酒水充足，還提供了毛巾和浴袍。早餐也很美味。唯一的缺點是馬克西姆不想搭計程車，所以飯店前台幫我們預訂了「當地」計程車。飯店還有游泳池、健身房和附日光躺椅的陽台——是放鬆身心的好去處。

房間很乾凈，床品也可以。睡眠區域顏色也很好看。本來金色的衞浴設施顏色有點突兀，但是去年看了一部電影《震耳欲聾》，裏面有一個片段是主演律師成名之後在32樓租最好的辦公室，坐在金色的馬桶上很高興的對中介説：就這兒啦！一下覺得這個酒店的金色馬桶很喜慶了哈哈

房間裝修較老，但是維護得還不錯。雙床房空間被床擠佔，空間略小，沒有浴缸略為失望，因為以前住這個酒店都有浴缸的。酒店是標準的大酒店，有游泳池有健身房有水療館，自助餐廳也是大酒店標準，餐廳供應西式自助餐，日式料理和越南料理，品種豐富，一直都十分滿意。

Victor Metropolis Hotel 的位置確實很方便。接待人員也非常友好和樂於助人。他們很有禮貌，隨時都會提供協助。飯店高約 9 層，第 10 層設有屋頂酒吧。 房間相對較小，尤其是廁所，配有浴缸淋浴區（對於兒童/老年人來說，進出時可能會非常滑）。提供了足夠的便利設施（如肥皂/牙刷）等，但要做好準備，品質可能不是最好的。 另外，請注意，沒有很多插座插頭可供充電。您必須拔掉床頭燈或其他電器的插頭才能為自己的裝置充電。整體來說，體驗還是不錯的，價格也合適！