Catastrophic. I'm really not a fan of writing reviews, especially negative ones, but I'll have to force myself. Above all, for the positive points, the hotel is quite pretty, trendy, with a very young and smiling team, in line with the other Eklo. Unfortunately, being young is not enough in the hotel industry for a quality or simply satisfactory service. As soon as we arrived, there was confusion surrounding our reservation, it was nowhere to be found despite my reservation voucher. The team leader intervened, told us that the staff would manage and that we simply had to pay the tourist tax. Cool, we take the opportunity to take the late check out option (€8) to sleep well. A few minutes later, we were told that our ad had finally been cancelled, by a site other than that of our reservation. Strange, no email or refund notified. Then it gets worse at night. The room building faces the alley, but is accessible for anyone who simply wants to climb over a small hedge. Not very secure... The rooms are not insulated, you can hear every door slam in the building. A possibly tipsy guest tries to enter our room for several minutes. A little scared at the time, because it could very well have been someone from outside the hotel. A commotion ensues for a long hour. Barely managed to fall asleep again, when the cleaning staff then came knocking on our door three times, then the hotel staff between 9 a.m. and 11 a.m. to check that we had left (despite our paid option which allowed us to stay until 1 p.m.). I also received three calls with messages in the morning from the hotel. I don't know if they ever check their room software, or simply communicate within the team, but this is the first time I've seen such blunders within a hotel team. Anyway, we left with big dark circles and 100€ less. The staff, apart from offering us a small coffee for the road, did not even offer reimbursement for this late check out option. I nevertheless perhaps recommend this hotel for backpackers who don't care much about resting, but for all others who just want to rest normally, it is probably better to go to the hotels opposite, where security/calm/professionalism prevail (I imagine, it couldn't be worse) over a young and smiling team.
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