恩薩納索瓦塔飯店(Ensana Sovata)

Stayed here several times before but now can only give 3 stars. Room and food acceptable although still lots lacking in room. No complementary water as usually expected or tissue box.Little things but what is expected in a good hotel. The room was not cleaned up to standard in morning just a quick bed making. Main thing is this is a spa hotel and the spa is now like a public lido. Children with rubber rings in jacuzzi, children playing ball games in adults pool and diving. Not enough seats to accommodate hotel guests and jacuzzi only working for twenty minutes per hour. Always have a massage when staying and this year masseur was sniffing all the way through session. Not really good enough for a spa hotel.Unfortunately will have to look elsewhere for next visit to Sovata as there are new hotels being build.

They are very rude and mad all the time. They have no understanding of what customer service is, we stayed one night and left. I come to Sovata 3-5 times a year and they won’t be seeing us again. Crystal Hotel is the best.

It is a very nice hotel, recently renovated. It was my second time here, after my first visit in August 2022. The breakfast is diversified and of good quality, the SPA and medical services are worth their money.

Clean, efficient and friendly. The only issue it has 2 elevators for 6 floors or 7 floors. Tip: stay at 3rd floor so you can get good views AND walk up the steps as needed. Pools might need some refreshing and maybe to be made bigger. Otherwise a good stay.