南菲爾德設有 Spa 的熱門飯店

前台辦理入住的工作人員非常友好。當我下午在8/15/2022check in的時候。到達時,在4樓走廊的Shayla會議時,她非常友好,帶我到我的房間。她提供了很棒的客房清潔服務。改進:冰箱需要特別關注我的房間和同事的房間。

The building it self is in great shape. The rooms are beautiful and well adorned. Thats where the positive stay ends. The staff is the opposite of friendly and welcoming. When checking in the front desk clerk (shawn?) was very short and rude to my co worker telling him he booked my room wrong and caused him unneeded work. The next day the same man started talking back to a lady that was staying in the hotel. She asked for a trash bag and than another because they are not servicing the rooms because of covid. All my other experience with the staff have been uninviting. Seem to be troubling them to look up from there phones. On my check in day I asked the front desk to address a concern in my room. My smoke detectors (2) have been ripped of the ceiling and covered in a trash bag. 4 days later and 2 times a day I have notified the front desk and been told someone is on there way to fix and no one has done so. My room smells both of cigarettes and ****. Nothing has been done. My last night of my stay the the smoked Alarm went off at 11pm probably because of the hase that fills the hallway from all the **** smoke billowing fromm the smoke free rooms.

尼斯和乾淨的酒店。對企業有利

他們完全升級了房間。他們很乾淨,浴室特別乾淨。我喜歡他們那裏的小桌子。他們沒有燈泡在燈光裏,從外面看它看上去可疑,但很安靜。迷你冰箱,微波爐和安全。他們可能想投資一些新的交流裝置,它被切斷時聽起來像倒冰。我丈夫6'4,我5'11,但沒有爭奪牀!但是很大,寬敞,超級舒適!

The hotel is incredibly clean all over, but I have to give a shout out to two employees that impacted my stay. I witnessed Kim de-escalate a situation with a guest in such a professional manner that it should be applauded. After operating our company business out of their meeting room, I encountered a man willing to work the night shift. His name is Raymone, he had kind eyes and a level of hospitality that should be recognized. The rooms are of good size, the beds are comfortable, and the overall experience at this hotel should be acknowledged. Thank you guys. Keep up the good work.

底特律南菲爾德萬豪飯店地理位置優越，前往市中心、底特律都會機場、卡莫利加公園、福特公園和底特律動物園僅需數分鐘。該底特律郊區飯店擁有 225 間多功能客房和超過 393 平方米精緻優雅的會議空間。

This is by far the worst hotel. The rooms, halls and laundry room are always dirty, with no housekeeping. Rooms are barely functional and barely attended to, with multiple rooms that don’t have the amenities listed or things like the microwave not working, bed not made, overhead light not working, towel rack falling off, urine on toilets, and bed bugs in the beds. Management is combative and unprofessional. When informed, management insinuates that I brought bed bugs with me and I should be satisfied with paying for subpar service. I have seen firsthand management cursing out staff and trying to argue and potentially fight guest that speak up about unhappiness. They are only interested in taking your money without providing service worth half the price, which isn’t much, and will charge your card for more than the room is priced at and without your permission. This was a nightmare

上個月我們訪問該地區的家庭時,我們住在這裏。通常我們會和他們在一起,但有了Covid 19,我們覺得住在一個大型連鎖酒店更舒適,我聽到這個連鎖酒店加強了清潔和衛生。我們停車的時候,在大廳的外門上看到一個牌子,上面寫着一些東西,意思是“酒店所有公共區域都需要面具。任何違規行爲都可能導致驅逐”。很好。這是我們一直在找的。從那裏下坡了。入住後,我們去了房間。電梯門打開了,站着一羣人,他們沒有一個人戴面具。我們的房間看起來很乾淨。我聞到一股清潔/消毒的味道,我回到車裏的時候,大廳裏還有一個人,電話裏沒有戴面具,桌子那傢伙也對此毫無反應。執行規則這麼多。第二天我洗澡,發現提供的洗髮水管裏洗髮水很少。我想清潔人員沒有更換上一位客人的所有洗護用品。噁心。我問了前台,他們向我保證正在進行更多的清潔,但無法給我具體的細節。我們還在房間裏的兩個點發現了前一位客人的垃圾(附圖),所以徹底的清潔是雙層鋪位。清潔人員也站在走廊周圍,不戴面具(客人走過!)互相交談。走廊裏大聲的客人直到深夜。總的來說,只是一次糟糕的經歷。不會推薦或再次入住這裏,我曾經在SpringhillSuites連鎖酒店和萬豪酒店有過很多很棒的經歷。

Despite my experiences, during my stay, I still rated it a 4 because the manager on duty and the front desk staff were helpful and very friendly. Always a smile! Good - Room was clean. TV was a decent size and worked. I got my high floor request. Breakfast was fabulous on Friday morning. I did did not ever have to wait long for the elevator. Maintenance came very quickly when requested. Always provided towels when asked. Customer service from manager on duty ( I apologize that I do not remember her name) and front desk staff was excellent. Bad - None of the pepper shakers in the eating area worked; the Saturday and Sunday breakfast was not good at all - I do not eat pork and despite having the option of Turkey bacon on Friday, they said they do not serve that on Saturday and Sunday. That was a shocker for me that they did not support those with dietary requirements. I included breakfast in my stay so it would have been good to have other options than just scrambled eggs and carbs. Ugly - The water was shut off with no warning or communication for at least two hours which caused us to miss an appointment. Water did not drain in the bathtub so maintenance had to come and fix it and the water came out brown and dirty of course when it came back on. I completely understood that a water leak is out of your control but maybe consider putting a robocall system to rooms or at least send a message through Hilton Honors app. How would you communicate to visitors if there was an emergency? That’s the part that worried me. The room next door was having a party until early hours of the morning with loud music and banging. I am not a complainer or cause any problems and I didn’t want to be a Debbie Downer Downer so I blocked it out and put the tv on. I was tired so I eventually fell asleep. Much of the bad and ugly will most likely not affect everyone on the average stay.