星際帕爾馬飯店(Astral Palma Hotel)

Прибыли в отель Астрал Пальма 11.01.24 практически в полночь , пара + 7 летний ребенок , днем позвонила, узнать все ли готово и будет ли ресепшен ночью. Девочка подтвердила что все готово, конверт перед ней. По прибытию выяснилось, что в комнате нет спального места ребенку. Работник Дуду на ресепшн пытался всеми силами решить проблему . Но в лобби меня встретил ответственный смены , сказал, что сделать ничего нельзя, гостиница переполнена , а в комнату нельзя добавить ни матрас ни кровать. Зачем-то очень некрасиво поговорил с Дуду прямо при клиентах, чтобы тот не обещал чего нет. И просто ушел домой. После ночи втроём на одной кровати мы уехали. Добавлю плюс за работу Дуду и уборщика, номер был невероятно чистый. Молодцы , при всей загруженности отеля они сделали на 10 свою работу .

We stayed at the Astrol Palma from November 2023 for sometime and found the hotel, it's staff and especially the food to be excellent. The food here is better than some of the big hotels in the area.We would recommend this hotel very higher

Thanks to all team for hospitality and amazing experience. The stuff is very helpful, delicious cuisine, diverse range of food. And perfect service of the restaurant, the waiters were helpful and polite. Will be back again.

The Waiting to get the room taks hours .the customer service very bad and not friendly at all. The hotel is very dirty ,The team service are awful for sure i will not come back to this hotel I am very disappointed

Long overdue. Hate writing negative reviews but our experience was so underwhelming and so expensive at the same time I feel I have a duty to warn would-be customers. We had an overall poor experience at this hotel. Paid a hefty sum of money for barely acceptable rooms. “Access to the beach” is a lie: you have access to a small piece of dirty land filled with dirty pebbles. Go to a different hotel if you want real access to a real beach (like Royal Beach). There was simply NO customer service whatsoever which is truly infuriating considering the amount of money you spend there. Every time I had to interact with the reception, I would find a twenty-something associate utterly indifferent to my concerns / requests. No one in the hotel seems to be trained to offer just mediocre customer service. There is no care, let alone no pride in assisting patrons. The food at breakfast, a staple in most 4-5 stars hotels in Israel, was hugely disappointing. Nothing was fresh, good or home made. Everything felt and tasted like straight out of the box. Some big things missing like smoked salmon, fresh fruits (available ones from cans, in syrup)… Whether it’s the industrial eggs or the frozen breads, literally everything was pre-prepared. Check the photos with comments. Huge, huge, huge let down. Rooms often not cleaned properly with details that will make you cringe. Absolutely positive my family and I will never go back.

Lovely hotel Excellent service from the entire hotel staff Big and clean rooms Taking care of every little detail! A neat dining room with plenty of everything Lovely chef! Clean and tidy pool. We will be back

We arrived for our honey moon, all our wishes and requests fulfilled. We even got as a gesture better room than we ordered, with jacuzzi and larger balcony. The hotel is in perfect location, near the largest mall in Eilat and right by the the center of Eilat. The breakfast was great, with a great variety of food and dishes. I would definitely recommend a stay in the hotel and will be back for a visit.