Everything was great accept. I had paid for the room in advance. When the clerk asked for my card I thought he was checking my card matched the card on record. He proceed to chard me for the room again £78. Said there was outstanding balance. After taking the money I said excuse it had been paid. He then said s sorry I’ll issue a refund. But this has caused me issue I was only in Southampton 1 day and I only had 90£ to spend after he done this I only had 10 £ left he then tried to take more money for the second room. I had to borrow money and now I have e to wait 5-7 days to get the refund. The next day. My flight was delayed. And although taking my money. He the same many wouldn’t let me have a late check out end. Though there we rooms