South Padre Island Birding and Nature Center附近住宿

我們剛從那裏旅行回家。第一天,我們發生了一起事件,需要與兒子一起參觀急診室。游泳池底部損壞和舊,像玻璃一樣鋒利。我兒子游泳3分鐘,背部被游泳池底部扎開,酒店沒有人知道最近的急救中心在哪裏,也不願意幫助我們。然後當我們抱怨水池鋒利時,他們說經理會聯繫到,那是4天前。似乎沒有人關心我們的旅行始於ER旅行和縫線。

As a platinum-level Marriott member for many years, I have stayed at many Courtyard hotels.as well as similar facilities. This is one of the most overpriced ones I have seen. It was off-season in South Padre Island (a resort area that has a distinctive peak season), yet the prices I paid were nowhere in line with the service I received. The biggest issue was the way that this hotel is laid out. When you first drive up, it is difficult to locate the entrance to the parking lot, even though this is a relatively large hotel. It is challenging to find a parking space in the main parking lot, so you typically have to park across the street. It takes about 7-8 minutes to walk to the hotel from across the street. I was surprised that they don't have a shuttle (golf cart) from that parking lot as temperature is an issue most of the year. Once you enter the hotel and check in, there is still a further long walk to get to your room. For some strange reason, the conference center part of the hotel is situated between the reception area and the majority of the hotel rooms. And, if that were not enough, the signs marking the way from the lobby to the hotel rooms as well as to the restaurant, Bar Louie, are difficult to locate. I don't believe that I have ever seen a hotel organized in such a slipshod manner. In addition, on Friday night and Saturday night, you could still hear the band playing in the hotel rooms. The furniture and the carpets are a bit worn. I found a nickel under a piece of furniture in my room, the cleaning staff had not done their job properly. Breakfast was not included in my room rate (even though I am platinum). They do not offer recycling for water bottles or aluminum cans, of which I noticed piles in the garbage cans. On the brighter side of things, some of the staff, particularly Vanessa, an assistant manager, were helpful. My room was relatively large, had a balcony with a partial view of the ocean, and everything worked in the room. The swimming pool is a good attraction for children. There is access to the beach.

工作人員禮貌,尊重和友好,酒店房間乾淨,位置方便

Beautiful landscape with tons of palm trees at this resort. Plenty of parking space. Our room had very comfortable beds and a great view of the beach. The Windjammer’s Beachfront Cafe had a great breakfast buffet with excellent service and a beautiful view overlooking the pools and ocean. The Coffee Hut was convenient and served delicious Starbucks coffee.☕️ The Quarter Deck Lounge had excellent entertainment and bar service. I really enjoyed Comedy Show and live band/ DJ this past weekend. Loved that the band played a variety of music. Overall, I highly recommend this resort.

I absolutely loved this hotel. It was clean & comfortable. The pool & jacuzzi were great. The beach was within walking distance. The hotel itself was in the middle of shopping & eating centers, as well within walling distance. The staff were super friendly, especially Lina who was at the front desk durning check in & check out. As first time visitors, Lina answered all of our questions & was a big help to us! We truly appreciate her & this hotel in all.

The problems: the website does not represent the reality at all, our dresser drawers wouldn't stay closed, balcony door was very difficult to lock and was unlocked upon arrival, the handle of the exterior door came off and we had to postpone our vacation activities so it could be replaced, the free breakfast was inedible, the room phone had no signal, the wifi didn't work, the manager was extremely rude and refused to work with us. The details: I booked this hotel for 3 nights but only stayed one. My friends and I were disappointed when we walked in the door but decided to make the best of it. Everything looked and smelled very old- not at all like the pictures on their website. The first thing we noticed was that the dresser drawers were open. We closed them and they fell open again. We put clothes in them thinking the weight would help. They rolled open again so we had to just leave them that way. The balcony sliding glass door was unlocked when we got there. I tried to lock it and couldn't get it. It took two of us to force the door shut enough to get it to finally lock. I had minimal service on my phone so i tried the wifi. It didn't work. I was going to call the front desk for help but the room phone didn't even work. I was able to call on my phone and the front desk person said that alot of people have a difficult time getting the wifi to work but he didn't know why. We left the room to explore the island then returned to go to sleep. We had a busy day planned the next morning. We had already found out that the exterior door was hard to shut and needed some extra force. But as we were closing the door on our exit to spend our first full day in padre, the door handle came off. I had to borrow a phone to call the front. They said they'd send maintenance. I asked for a room change. That request was completely ignored. Now our plans were delayed. My friends check out the gym while I wait in the room. The 3 men (who didn't speak any English) had to replace the whole assembly (front and back handles). My friends went to get our continental breakfast. They wouldn't allow them to bring in their water bottles from their workout. They don't allow food to be taken out of the restaurant. The pancakes were rubbery and the yogurt was warm and runny. The gym equipment was so dirty that you could see the discoloration. The restroom in the gym was locked with no one in it. So we decided to change hotels. We go to checkout and pay. The guy says I have to pay for all 3 nights. I ask to speak to manager. He has to call her. I get on the phone and tell her all of the reasons why we are leaving. Her response was that she personally inspected the room before we arrived and everything was fine. They always leave the balcony doors unlocked for their guests. They fixed the exterior door handle. And a lot of hotels don't allow you to take food out of the restaurant. I told her I would dispute t the charges and she rudely said to

Friendly staff. Floors were very dirty. Had to have maintenance come spray the ants on the balcony. Everything is run down and dated at this place. Will somewhere else next time. Landshark bar served tiny overpriced drinks. The pool bar closed  really early, like 9 o’clock  and that was on a Saturday!!

正如它所說的那樣,它就在海灘附近。工作人員很友好,很好。附近購物工作的餐館。如果他們在寒冷的日子裏,酒吧的暖氣從右邊下來,如果水比較暖和,那部分會更好。我們會再次入住這家特別的酒店。