雅加達橡樹城市飯店的評論

住宿方回覆: Dear Guest, Thank you for your positive feedback and for recognizing our friendly staff and great food. We apologize for the issue with the bedsheet and will address it immediately to improve cleanliness. We hope to welcome you back for an even better experience. Best regards, Dewi Wulandari Hotel Manager

住宿方回覆: Dear Mr. Thalut,Thank you for your kind review and positive rating!We’re glad you enjoyed our location near Blok M and the culinary spots in South Jakarta. It’s also wonderful to hear that our receptionist and security team left a good impression on you.We appreciate your support and hope to welcome you back soon for another pleasant stay.Warm regards, Dewi Wulandari Hotel Manager

住宿方回覆: Dear Iam3009, Thank you for your perfect rating and for your continued trust in staying with us. We’re delighted to know you had another satisfying experience and that our value met your expectations. Looking forward to welcoming you again soon! Warm regards, Dewi Wulandari Hotel Manager

住宿方回覆: Dear Mr. Patrick,Thank you for your heartfelt review. We’re truly honored to have been able to assist you and your wife during such a delicate time. Our team is committed to providing not just comfort, but genuine care—and we’re glad this was felt during your stay.We wish your wife a smooth and speedy recovery, and we hope to welcome you both back again under happier circumstances.Warm regards, Dewi Wulandari Hotel Manager

住宿方回覆: Dear Syakira, Thank you so much for the wonderful review and for sharing your food-hunting experience! We’re glad you enjoyed the vibrant Blok M area and felt safe and comfortable walking around. Looking forward to welcoming you again on your next culinary trip to Jakarta! Best regards, Dewi Wulandari Hotel Manager

住宿方回覆: Dear Valued Guest, Thank you for your kind and detailed feedback. We’re glad our team was responsive and able to quickly resolve the room issue for your comfort. Your satisfaction is our top priority, and we’re happy to hear you plan to return. Looking forward to welcoming you back soon! Warm regards, Dewi Wulandari Hotel Manager

住宿方回覆: Dear Ms. Liana,Thank you for taking the time to share your feedback.We sincerely apologize for the room condition that did not meet your expectations. Your input is very valuable to us, and we are currently conducting maintenance and improvement across several rooms to ensure a better experience for our guests in the future.We are glad to hear that you appreciated our strategic location and service. Your comments encourage us to continue improving both our facilities and guest satisfaction.We hope to welcome you back with an enhanced stay experience soon.Warm regards, Dewi Wulandari Hotel Manager

住宿方回覆: Dear Valued Guest,Thank you for taking the time to share your feedback. I sincerely apologize for the inconvenience you experienced during your stay—especially regarding the elevator, room condition, and cleanliness.We take these issues very seriously. Immediate steps have been taken to repair the facilities you mentioned and improve our housekeeping standards. Your experience is not the standard we aim to uphold.We hope to earn back your trust in the future with a much better stay.Warm regards, Dewi Wulandari Hotel Manager

住宿方回覆: Dear Guest, Thank you for sharing your experience. We sincerely apologize for the inconvenience caused during your check-in due to overbooking. We understand how frustrating this must have been and are taking steps to improve our reservation system to prevent this in the future. We appreciate your understanding and hope to have the chance to serve you better next time. Warm regards, Dewi Wulandari Hotel Manager

住宿方回覆: Dear Lintang, Thank you for your loyalty and kind words! We’re so happy to be your go-to place in Blok M. Looking forward to welcoming you back again soon. Warm regards, Dewi Wulandari Hotel Manager

住宿方回覆: Dear Valued Guest, Thank you for your outstanding review and recommendation. We’re very happy to hear that you found our rooms clean and well-maintained. Your feedback encourages our team to keep delivering the best service. We look forward to welcoming you back soon. Warm regards, Dewi Wulandari Hotel Manager

住宿方回覆: Dear Faried Aja, Thank you for your feedback. I sincerely apologize for the oversight in cleanliness and amenities. We’re taking your input seriously and will improve housekeeping checks to prevent this in the future. Warm regards, Dewi Wulandari Hotel Manager