南岸門索飯店(Menso at Southbank)

Do not stay here. They will charge your bond of $100 and then you will not get it back unless you go there and make them. They try to say that it will be refunded but they say it is the banks issue. When I went there they quickly refunded me. This place should be removed from your site.

Booking for one night stay. Hotel is very well located and close to Southbank. My room was very clean and check in was quick and staff friendly. The hotel is small and there isn’t 24h reception and the restaurant was closed in the time we left the hotel. morning

Spa is good, it’s thoughtful to have a mini tv with spa. However the sink was blocked and the mugs are not very clean. Other than that it’s a overall good stay.

I booked this hotel without reading reviews and then had a look and was going to cancel but my daughter said to give it a go. I'm so glad I listened to her. The staff are lovely and helpful, room is perfect and nothing at all to complain about. For a 3 star, this hotel is totally fine. We are still currently here and will write more when we check out but wanted to do an early review to show that it's really not bad.

Stayed for 3 nights on a business trip. Nothing to write home about. Didn't feel welcomed or that my custom was valued. Looks and feels like a new building. Room not serviced at all for a 3 night stay, no replenishment of supplies or clean/fresh towels. Water pressure was average, glad I've got short hair. It did the job but I wouldn't recommend it

We pre booked an apartment for next year for a concert that is happening and we are coming into town. All of a sudden our booking has been cancelled with this hotel claiming they are not taking booking for next year. Yet I can go onto their website and book the same apartment I had booked at a higher rate. Disgusting service.

No hot water. Shower drain was clogged with "ropes" of hair. ********** down the hallway took their phone calls during the wee hours of the night in the hallway. Plenty of other hotel options in Southbank or CBD that have to be better.

Avoid this hotel if you can! Paid over $500 for a room that smelled of old fish and chips and was not cleaned properly. Bar downstairs was not in service and the elevator was broken when we tried to leave.

Booked about 6 months in advance for a work trip. Menso called about 1 month out saying that the apartment was no longer available and asked me to cancel the booking! The reason changed over time from the owner wanting to use it for the weekend to there being a plumbing "emergency". They claimed they had no accomodation and would not arrange an alternative. I called my travel agent who were astonished and said they would "sort it out" but they were unable to help and the booking was cancelled by Menso. Turns out there was a big event on that weekend and accommodation prices were now more than double what I originally paid. I had to rebook at a much higher price. Later I found that several of my colleagues booked accommodation at Menso (at the higher price) in the following weeks. I asked Menso for a refund of the extra cost but they refused. Susan Menso (manager/owner?) stated in writing "you are very lucky to get a refund from Menso at Southbank. by the way menso hotel owns no assets and Menso hotel does not own anything so go for your life I will defend myself in court." I was forced to proceed to legal action, but Susan didn't attend and the court ruled in my favour. Menso still refuse to pay and it looks like the next step will be sending the Sheriff to seize property to sell to pay their debt.