貝爾斯拉克旅館

The food was amazing apart from we asked for medium to well done steak and it was bloody but was soon rectified but paying £32 for it you would think they would get that right. Offered water as soon as we sat down making it seem like it’s complimentary but was charged nearly £4 for it, glad we said no to the nibbles as they make that seem like it’s free (they didn’t say that but have been to places before where it is free) Was shocked to see the bill when they added 10% service charge, £1 for charity and only accept card payments all of which I was unaware of when I booked, also when you book you have to put your card details in and they charge you if you don’t turn up. It’s a real shame as I enjoyed the food so much but don’t think we’ll be returning

Once again a wonderful stay in this beautiful thatched Inn. Our room overlooked the stunning gardens. We were met by a warm and welcoming reception by the staff. As it was our anniversary the owners left us a lovely drink of prosecco and a card. Delightful touch. Room was so cosy comfy chesterfield and cosy bed. Lovely meal and friendly staff in the restaurant.. Thanks for a memorable stay. Hope to see you again soon.

We stopped here on our coast to coast cycle route because it’s near the Granite way (although it’s a steep ride down). The house is beautiful with its traditional thatched roofs and oak beams. The staff were very inviting and friendly so we had a drink at the bar whilst we waited to be shown to our room (not complementary I add). The room was lovely and it was nice to have a small bath after our long cycle. We also ate in the restaurant and food was equally good. There are a few reasons I didn’t give 5 stars: -the biggest downside was the WiFi. No normal reception so you rely on it. The WiFi only worked in certain part of th building (if I stood by our room door and downstairs in the bar) but this is fixable using better routers and more of them despite thick walls. -before arrival I felt slightly pressured to book a table when I had no idea what time we would get there. I understand you like to plan but this is supposed to be a relaxing holiday. Keeping a table for your guests might be good. -the pillows were a bit hard but that might be just me -extra charge £5 for charging our e-bikes but we then had to get the key each time to swap batteries and we could not have checked out before 8am as that’s when reception is open. - the cost was quite high at £190 for somewhere in the middle of nowhere although we did book a triple room as no other was left All in all it was a very nice place but it seemed a little too focussed on making top bucks. The staff are all amazing however so they did a fab job in making us feel welcome and I would stay here again if I could get a lower priced room.

We had lunch from the a la carte menu - the food was outstanding and the service very good. All the food was absolutely delicious - our mains were rump steak, cooked rare and to perfection, steak burgers with fries and the wild mushroom ravioli, plus interesting and scrumptious side orders. Fabulous desserts and decent coffee to finish.

Booked The Bearslake for Sunday lunch before we came away. Lovely Inn. Sunday lunch was fabulous. My husband had the trio and I had the pork. The flavours were great, gravy was tasty and the portion size was enough. My husband ordered the Sticky Toffee pudding and this was a really generous portion. He just about manged to eat it. Wines were good. Staff lovely and attentive without being over fussy. Would highly recommend.

See associated google review for general overview. We stayed here for one night and booked 4 rooms at a total cost of almost £800. No toiletries were provided in any of the rooms so I raised this with the manager on our way out for the evening. When we returned, toiletries had only be placed in my room and not the others. The refreshments had not been fully replenished in my Mum's room (a bottle of water was open and half finished). My youngest daughter could not sleep in our room because it was populated by so many spiders and cobwebs; she had to sleep on the floor of my Mums rooms. I raised this with the Manager on our way out for the evening and he assured me he would deal with it. I had to remove another 8 spiders just from the alcove where my other daughter's bed was when we returned. I appreciate this is an old historic building, but that many spiders can only take residence if the space hasn't been cleaned for at least several days. Certainly not just before new customers. The caulking in our bathroom had mould on it and the shower controls came off in my hand and I couldn't control the temperature of the shower. The toilet sounded like it was dying when flushed. My sister also has a bad experience in her room. The bed was so damp she had to sleep in it fully clothed. Her room smelt of mould and her curtains were mouldy. We raised all these issues calmly and politely with the owner the following morning. As expected (from reading negative google reviews) she was defensive and combative, and although saying sorry was clearly unapologetic. She repeatedly referred to their many positive reviews and the historic nature of the building, but did nothing to make us feel better about our experience. She questioned our account of the rooms, and when we invited her to go and inspect them together right then, she refused. When we left in disgust the owner locked the door behind us and left my kids and their grandma in the car park in the rain with their luggage (while I went to pick up my car). Overall, the building is tired and poorly maintained, the rooms we stayed in were dirty, mouldy and a health risk, and the owner has very little customer service skills and should probably not be front of house. Clearly many customers have a positive experience, but I suspect in low season in particular, experience is not consistent, and when it falls short, feedback is not received and acted on appropriately. Will not be returning!