索裡達瑞達德親子飯店

This was our first time visiting. The hotel was amazing and beautiful. The food and drinks were fabulous. Employees and staff were very helpful. Raul works at the main pool. Very good drinks and sevices. Carols works at main pool and always has fast service with drinks. Heraclio has a great personality. He will find you when needed. All of the staff around the restaurants and pools are very friendly and great to talk to. Find Dora. This lady is trusting and amazing. She will get you anything you need. Very approachable. Everything is very special if you need it to be.

這個酒店的地理位置簡直稱得上是人間天堂。房間：很優秀。人很獨特。這是我有史以來最棒的假期了。服務非常好。從前台，門迎客房，餐廳服務，設施（交通方面）海灘工作人員，每個人都讓我和我的家人感受到了獨一無二的到位服務。阿瑪迪斯，貝爾的服務和加布裏埃爾的運輸給了我們最獨特的經歷。我還會和我的家人在來這裏嗎？絕對會的！

The good- staff seems to clean it. Pool nice. The not so good- cold showers, food, noise level from highway. Dates of visit- 12/25-12/30. They don’t have blankets on the bed, only sheets and when I asked for a blanket they said they don’t have them. They didn’t have enough beach towels for our family any day we were there and you are expected to keep the same sandy wet towel for your entire stay. We were told to hang them up to dry. I cut my foot on accident and asked for a bandaid and they didn’t even have one. They have no hot water. I got three rooms and none of had hot water. They told me to let the water run for about 20 minutes each time, but in never got beyond warm and wasted immense amounts of water. The room was cute. The bed not comfortable. The main thing I didn’t like was the air conditioner is either on or off. It doesn’t have like a normal setting that runs and shuts off and then turns on. It’s either on or off, running all night and condensing dripping into a puddle on the night stand and bed area. It is close to xplor which is why I chose it, but if you want to go to town the taxi is spotty at best. It kinda sits alone in the side of the road. I felt safe there and allowed my teen kids to get two rooms and didn’t worry about their safety, but overall, I wouldn’t recommend due to no hot water, blankets, towels, and terrible food.

Stayed 5 nights and loved the resort. Small boutique adult only resort, very low key, off the beaten path. Rooms are huge, 900+ sq ft large bath tub middle of the room, huge glass shower with hand sprayer and oversized rain shower. Once we figured out the hot water, the shower was life altering! Large closet with plenty of hanging space shelves and digital safe. King size bed and couch, all leading to the room width glass wall/doors looking at the balcony and ocean. We had a pool level room but you are a few feet above the pool deck. 2 loungers, a table and the plunge pool on the balcony. And power open/close heavy blinds over the windows/doors-push a button on the remote and the room gets DARK! There is no beach directly in front of the resort, but either end of the pool deck has stairs to access the beach. Either side of the resort is beach, to the south is the nicer beach, and there is a message stand and vendor for scuba, parasail etc right next to the resort on the beach. The pool is the full width of the resort, infinity edge, ample chairs and several beds, first come first serve on the beds. We spent lots of time just hanging on the pool wall, sipping drinks, watching the surf, boats and people playing in the sea. The staff around the pool are very attentive, bringing you drinks, food, towels, whatever you need. With only 38 rooms, 2 max per room, there never was a lot of people around! Don’t see why you want on the menu-just ask and they can most likely provide. If you are a foodie, or need a ton of options, might not be right for You. There is just 2 restaurants, but they have a nice selection of menu items, it changed most days, and again if you ask they will meet most requests. 5 days and nights we found plenty of options, and we felt portions were fine, and quality/taste was good. We certainly didn’t lose weight! Karen was our concierge and anything we needed she saw to right away. Not everything was perfect. We struggled to figure out the hot water, the fixtures were a little odd and unmarked, and operated opposite from our first room to our second. But once we puzzled it out we had plenty of very hot water. A remote needed a battery, the shade remote was temperamental, but a smack or 2 and it would work. The big issue was 3rd day…the A/C quit working. We were leaving for the day for our one big excursion of the trip, and they assured us it would be fixed. We got back, they thought it was fixed, but it wasn’t. Maintenance immediately came back, worked on it for a while, and declared it beyond repair. But they immediately moved us to another room, so can’t complain too much, things happen. If you want a quiet, relaxing stay with great personal service, an amazing room, and not a lot of people around, this is a great choice. We are already planning a return trip in a few months

Took my Wife for a weekend get- a- away for our 35th anniversary. We were not greeted by anyone at the resort, when we arrive and eventually went up to the check in desk. The staff that was checking us in asked us multiple times if we were there for any special occasion and we said that we were celebrating our 35 ****ing Anniversary. Also put this on our booking information. We were asked if we wanted to upgrade to a priority guest to use the complete hotel. After getting a quote for an additional $400 dollars for the weekend, we declined. We didn't realize that we could only use 1/2 the hotel. We felt like a second-class citizen and if we realized in advance, it was $65 per person to use the complete hotel when we booked. The beach was filled with complete sea**** and smelled atrociously. Beware of the website pictures and nothing was done by any staff member to celebrate our anniversary. There are so many other better choices and I never do reviews. I would not recommend this place if you want to be valued and appreciated!

I have no complaints - core memory right here, everything about this place was perfect. The food was exceptionally good.

The hotel and all the experience was terrible. The food in the buffet is pretty much the same everyday and the quality is really low. There are not enough sunshades for all the guests in the hotel. One day, we left our towels on the sunbed, when we came back 30 minutes later they were gone and the staff told us that they ran out of beach towels. We lost our sunbeds and towels and we had to leave the pool because there weren’t any seats left. The staff doesn’t care about the hotel guests. The golf cars that are supposed to give you rides in the resort refused to take us like 90% of the time. The hotel concierge feels like a huge scammer. We asked if we could get a ride to the main gates of the resort and they refused to take us with the golf cars and said that we could call a taxi for 5$ each way (all of this is to move inside of the resort area). Also, they try to scam you by paying 50$ to go to playa del carmen, wich is like 15 minutes away. It’s a complete joke. Even for the price I don’t recommend this hotel to anyone.