納什維爾士麥那希爾頓Tru飯店(Tru by Hilton Smyrna Nashville)

Great hotel , clean , breakfast was good - they offer a hot breakfast and always have coffee and tea available which is great . There is many food and shopping options down the road . There is a fridge in room but no microwave, there is a parking fee which is listed on the booking website- so any reviews that talk about not know about a parking fee is because they haven’t read it when checking out - I do suggest the staff should tell you though when checking in because they don’t - That I will say is sneaky - luckily I already knew about the fee and was prepared and asked about it . All in all my stay was very good and will definitely stay again .

The stay was over all good. I loved the location of my room which was right next to the side exit so I could park close. My only issue was the remote for the TV. The Power button did not work so I always had to manually turn the TV off and on.

I’d expect more from a Hilton branded hotel. The shower is already looking worn, visible water stains. Door lock had to be lifted with force to lock. Flat pillows that don’t hold your head up. King spring mattress worn (get memory foam ya cheapskates). TV unplugged so we plugged it up and it’s not user friendly at all. There’s no carpet in the room so that’s both good and bad. The HVAC was noisy. We only had one washcloth between the two of us. Hotel also adds a $8.50 fee for “incidentals”. When asked what “incidentals” were, the front desk told me “parking lot maintenance”. Bah. The parking lot was abysmal, a solid sheet of ice that had not been treated with salt or cleared with a plow or shovel. Lies. Serves them right if someone falls and sues. Won’t be staying there again. Other hotels in this area are better.

We reserved adjoining rooms and did not receive them. Room was supposed to be non smoking and reeked of smoke

Unlike the Tru Hilton in Manassas, VA, this hotel proved to be a disaster. If I visit Smyrna, TN, again for business, I plan to NOT choose this hotel again. Your front desk staff are not well-trained (good people but lacking in professionalism, courtesy and any concept of customer service) and your maintenance was ATROCIOUS. The toilet seat was broken and it did not get repaired until the evening of the third day of my 4-day trip. You need to clean up your act at this hotel. BUT .... it is pet friendly so I got to play with a lot of my favorite furry friends on my elevator trips.

Good place. No need for the copious amounts of key readers per door, some don’t even work. Yes good place to stay terrible at getting in the building

First when we arrived the area marked to park for check in was actually at the other entrance front the check in desk. When we walked up to the check in, once the register was off the phone. I tried to speak to her and was cut off mid sentence telling me you need to wait. Once we were checked in we tried to use the luggage trolley, two tires were flat on both of the two that were available at the entrance. In the room there was hair in the folded towel, there was black grim on the bottom of the shower inside and outside. There was no ice bucket in the room. At the ice machine there was only one communal bowl setting there to us to scoop ice out. It felt as if we rented a room in the dorms. The beds did seem clean. Which we were thankful for.

Loved this hotel! Lobby and pool area were perfect for a family with kids! Will absolutely stay there again.

Property was very clean. Road turning into to property was literally covered in trash.