薩凡納西查塔姆公園大道智選假日套房飯店(Holiday Inn Express & Suites Savannah W - Chatham Parkway)

Manque de café pour le déjeuner plus de 20 minutes. Property impeccable

I got to the hotel and went out to celebrate my husband's birthday we got back late at night and went to bed we laid down on it to find out that it was soaking wet with a big stain, looked and smelled like pee. We had to go down and request a new bedroom at 3 in the morning.

The staff were very observant, proactive and responsive. They acknowledged me immediately upon entering the lobby each time. The person at the desk overheard me mention to someone that the regular coffee was out. They quickly responded that they would have fresh coffee ready in about 10 minutes.

Cold faced receptionist that seemed not helping by telling me “I don’t have a reservation confirmation for you in the system and I can’t help until the manager comes in tomorrow morning. You need to call ********** and ask them.” I was like “What?” It was the worst response I encountered as a customer. Some moments later while I was having a hard time to reach **********, she finally figured out by calling the manager. That was better than the earlier.

The receptionist was not very welcoming and snapped at me about my drivers license. The attendant for breakfast wasn't very attentive and had to be asked multiple times about coffee. The hotel itself was very pleasant, but the staff needs a little coaching on Customer Service.

We stayed for five nights on a family vacation. Pros first: great breakfast with many choices and plenty of seating, convenient location for the event I was attending (NOT downtown, but only about a 10 minute drive), helpful staff at the front desk and breakfast room, great water pressure in the shower, convenient to have a coin-operated laundry room. Cons: not enough parking, including not sufficient handicap parking (it was so over full one time that some illegally parked between handicap spots). There was a funky (musty, urine??) smell in our room, hallways are not adequately air conditioned, the side door key pad did not work, so if you have to park in the side lot, you have to walk to the front door; the pool was sometimes “open” but not heated due to a malfunctioning heating element. Management did put up a sign to explain the situation, but we had planned on letting our kiddo swim a lot during the vacation. Our keycards stopped working at 6 am of our checkout day; there were stains on the carpet in the stairwell and guests were propping open the emergency door to the stairwell with rocks due to the lack of a keypad at that door. Our room wasn’t cleaned every day nor did they leave fresh towels.

loved everything, but was never advised the pool was closed due to bad maintenance before booking. We always go to the pool to make our stay worth it very disappointing other than our stay was great