凱藝套房飯店(Quality Inn & Suites)

Food was nice delicious and hot. Room was nice and clean. Staff was friendly and fast to finishing the booking process.

Good value for money paid

La propiedad luce vieja, ya se nota en su carpeta, la puerta de mi cuarto se atoraba y hacía muchísimo ruido al abrir y cerrar. Bien ubicada, está cerca de la salida a la carretera. Cerca a Walmart y a varios restaurantes.

There was blue gunk under the bathroom sink, the old room key was still there,it just felt dirty.

When I went to check in they told me they moved my room to a pet room, which the furniture had stains and chewed up, stains on the bed and did not look like it was cleaned. Then it was told to me on the phone money per night for pets, at check in they had me pay more than what was told even after I told them I called to confirm and informed them of my two pets coming and didn’t relay any of this information to me. For paying over 100$ extra for my stay I would have expected the room to look and smell so much more better!!!

The staff were nice and helpful but the hotel needs a good cleaning and needs some major repairs. I had to switch rooms because of broken things, my blankets and towels had holes in them. The fridge didn’t work the microwave cabinet was broken. Lamps didn’t work. Tv remote didn’t work, the shower was dirty, the air filters in the A/C unit were disgustingly dirty, bathroom door was broken and they taped and stapled it with office supplies. Breakfast was ok.

Breakfast was good but milk was sour in both containers. Didn’t feel too good after I took a sip?😩 Bed was comfortable and nice shower. No Kleenex or extra TP. Curtain was partially off track and one lamp shade needs to be replaced. Overall our stay was fine with these minor details.

The general appearance was cute and modern. The facility was very dirty unvaccumed, floors were not swept, unmapped floors. Every horizontal surface had layers of dirt, vertical services were spotted with splash and finger prints. Upon arriving in our room it smelled and refrigerator was propped open and being defrosted. The smoke detector was beeping and the lock was falling off the wall. When we complained to the front desk we were offered another room to move to with no help from staff because there was only one staff on duty. We are elderly and mobility challenged so it was difficult at best. The beds were comfortable and we slept well in them.

Seemed like it needed updateded. Many of the lower level windows were cracked open and no screen covering them. Breakfast was not the best. Equipment was dated and didnt seem to work real well...ex waffle iron burnt the waffles, OJ machine leaked.