新加坡威大飯店 - 明古連的評論

住宿方回覆: Thank you for taking the time to share your positive experience with us. We are delighted to hear that you found our location convenient, just a short walk from the Bencoolen MRT station, and that our friendly staff were able to assist you during your stay.We appreciate your feedback regarding the room size, and we are pleased to know that you found it comfortable despite being compact. Your kind words motivate us to continue providing our guests with a pleasant and welcoming atmosphere.We hope to welcome you back in the near future for another enjoyable stay.

住宿方回覆: Thank you for taking the time to share your experience with us regarding your recent stay in Singapore. We appreciate your feedback, as it helps us continually improve our services.We are glad to hear that you found your room clean and fully equipped, even though you noted its compact size. In urban settings like Singapore, space can indeed be at a premium, but we strive to make every square foot comfortable for our guests.We also appreciate your comments about the bottled water provision; we understand that staying hydrated is important during travel. Your feedback will be taken into consideration as we evaluate our amenities.It’s wonderful to know that you found our location convenient, with easy access to both a currency exchange shop and the subway station. We aim to provide our guests with accessibility options that enhance their overall experience in the city.Thank you once again for your insights, and we hope to welcome you back on your next visit!

住宿方回覆: Thank you for taking the time to share your experience at our hotel. We are delighted to hear that you found our location convenient, with easy access to the National Museum, Fort Canning Park, and nearby shopping options such as Ya Kun and Toast Factory.We appreciate your kind words regarding the early check-in arrangement; we understand how important it is for guests arriving on red-eye flights to settle in comfortably upon arrival.We acknowledge your feedback concerning the room size and sincerely apologize for any inconvenience caused by not informing you about the bottled water refill option during your check-in process. Your comments will be shared with our front desk team to ensure clearer communication in the future.Thank you once again for your valuable insights, and we hope to welcome you back soon for an even better experience.

住宿方回覆: Thank you for taking the time to share your feedback regarding your recent stay with us. We are pleased to hear that you found our service impeccable and appreciated the positive attitude of our front desk team.We also acknowledge your concerns about the room size, the malfunctioning hair dryer, and the absence of bottled mineral water in your accommodation. Your comments are invaluable as they help us identify areas for improvement. We will certainly address these issues with our maintenance team and review our amenities to enhance our guests' experience.Your satisfaction is important to us, and we hope to have the opportunity to welcome you back in the future, where we can provide an even better experience.

住宿方回覆: Thank you for taking the time to share your feedback regarding your recent stay with us. We appreciate your insights and are pleased to hear that you found our hotel to be a cost-effective option amidst the rising prices in Singapore.We acknowledge that our rooms may be smaller than some guests expect, but we strive to maintain high standards of hygiene for all our accommodations, and we are glad that this met your expectations during your visit.It is also wonderful to know that you appreciated our convenient location, with easy access to Bencoolen MRT station and proximity to popular attractions such as Bugis and the Merlion. We believe that these features enhance our guests' overall experience while exploring the vibrant city.Thank you once again for your valuable feedback. We hope to welcome you back on your next visit!

住宿方回覆: 感謝您抽出寶貴時間與我們分享您最近入住期間的體驗。我們感謝您的回饋，因為它有助於我們改善我們的服務。但是，對於您在入住期間因房間大小和濕度水平而造成的任何不適，我們深表歉意。您的舒適度對我們來說非常重要，我們了解這些因素如何影響您的整體體驗。令人鼓舞的是，一旦您表達了對分配到不太有利的房間的擔憂，我們的團隊就能立即為您提供更高樓層的更合適的選擇。我們力求卓越的客戶服務，並認真對待所有回饋，將其視為改進的機會。他們對於幫助我們未來為所有客人提供更好的體驗非常寶貴。我們希望以更有利的條件盡快歡迎您回來。

住宿方回覆: 感謝您抽出寶貴時間分享您最近入住我們飯店的詳細回饋。對於您入住期間遇到的不便，我們深表歉意，感謝您的坦誠評論。也記錄了您對浴室設計的觀察；我們認識到潮濕的地板可能會帶來安全風險，我們將與我們的維護團隊一起審查此事，以探討潛在的改進措施。 ，導致進一步的不便。請放心，我們非常重視清潔；您房間的床下遺留有碎片是不可接受的，我們將立即與我們的客房服務人員解決這個問題。提供前往當地餐飲場所的路線－感謝您對她努力的認可！ 我們感謝您對我們位置靠近公共交通的便利性的反饋；但是，從您的評論中可以明顯看出，我們的其他方面沒有達到您的期望。入住體驗。

住宿方回覆: Thank you for taking the time to share your feedback regarding your recent stay with us. We sincerely apologize for the experiences you described, which are certainly not reflective of the standards we strive to uphold.We are particularly concerned to hear about the size and cleanliness of your double room. Our housekeeping team is expected to maintain high standards of cleanliness, and we regret that we fell short in this instance. Your comments will be addressed with the team to ensure this does not happen again.Additionally, we recognize the frustration caused by our check-out procedure. It is our policy to remind guests of their check-out time, but we understand that the manner in which this was communicated was inappropriate and unprofessional. We apologize for any discomfort this may have caused, and we assure you that we will address this issue with our staff.The atmosphere in the lobby should also feel welcoming and pleasant, and we are sorry to hear that the noise from our team members detracted from your experience. Your feedback will be shared with the entire team to reinforce our commitment to professionalism and guest satisfaction.Your disappointment is important to us, especially considering the expectations associated with a four-star designation. We are committed to improving our services based on your valuable insights. Thank you for bringing these matters to our attention, and we hope to have the opportunity to restore your faith in our hotel in the future.

住宿方回覆: 感謝您抽出寶貴時間分享您最近入住我們飯店的回饋。我們感謝您的見解，並很遺憾得知您的體驗未達到您的期望。

住宿方回覆: 感謝您抽出寶貴時間與我們分享您的經驗。我們很高興聽到您發現我們的位置很方便，靠近兩個地鐵站，這確實使探索該地區變得更加容易。對我們來說，讓所有客人感到舒適和受歡迎非常重要，我們很高興我們團隊的中文溝通能力為您的入住做出了積極的貢獻。自豪。我們期待您的再次光臨！

住宿方回覆: Thank you for taking the time to share your experience with us. We are delighted to hear that you found our location convenient, with easy access to Plaza Singapore and the nearby subway station. It is always our goal to provide guests with an accessible and enjoyable stay.We appreciate your feedback regarding the size of the room and bed. As you noted, accommodations in Singapore can vary in space due to urban design considerations. We strive to maximize comfort within these parameters, but we understand that preferences may differ.Your insights are invaluable as we continually seek ways to enhance our guests' experiences. Should you have any further comments or suggestions, please do not hesitate to reach out.Thank you once again for choosing us for your stay. We hope to welcome you back soon!

住宿方回覆: 尊敬的賓客，感謝您抽出寶貴時間分享您在我們飯店的入住體驗。我們很高興得知您發現我們的位置方便您探索附近的景點，如魚尾獅公園、金沙酒店和唐人街，並且乘坐公共交通工具可輕鬆前往烏節路。並且很高興您喜歡您的高級特大床。我們非常重視您對我們的服務團隊的好評，特別是有關會說中文的前台工作人員的評價。我們的目的始終是提供舒適的環境，同時尊重客人的喜好；但是，我們了解您在入住期間可能沒有明確傳達這一點。我們一定會與我們的團隊一起審查這些程序，以確保前進的清晰度。我們希望您能再次光臨，享受更愉快的住宿體驗。

住宿方回覆: 親愛的武漢小子，感謝您抽出寶貴時間分享您最近入住我們酒店的詳細回饋。我們感謝您的見解，因為它們對於幫助我們提高服務和設施非常寶貴。 我們很高興聽到您發現我們的位置很方便，可以輕鬆前往明古連地鐵站和附近的景點，如福康寧公園和觀音寺。也很高興得知我們的工作人員在您入住期間提供了友好高效的服務，特別是前台的中文團隊人員的協助。我們努力在網上提供準確的住宿信息，對於對窗戶設計的任何誤解，我們深表歉意。您對通風問題的評論已得到適當記錄，我們將進一步審查此事。我們的維護團隊將及時調查此問題，以確保為未來的客人解決該問題。