新加坡聖淘沙安曼納聖殿飯店

The not so fantastic experience stared when I stepped into the Amara Sanctuary Sentosa Resort. I was about to check in at the front desk when a man, not sure if he's hotel guest staff or security kept saying, "Check-out, check-out?" in a loud voice. I've not been to any hotel which used such unfriendly tone to talk to guests. I replied "No, check-in". He then asked how many and said take out all IDs in condescending manner. The hotel is obviously understaffed and the check-in staff doesn't greet guests and seems to be in a bad mood. While the space is nice with resort feel, the maintenance needs to be upkept. There were drain flies in the bathroom, the wall is like patchy with black marks, the laminate of the dressing table is chipped off and cuts my arm when I sat at the table. Ive requested for a cake to celebrate our wedding anniversary was only delivered after 7pm. The only staff whom was really friendly was MJ at the breakfast area. The whole place, including the restaurant is understaffed and I understand that the hotel is running full that day. We will need better service in the hospitality, please send your staff for training if they are lack of it. I will try other hotels like Capella, which is next to Amara Sanctuary and won't be back to this hotel again.