7大奇跡青年旅館@上迪克森路

I am writing to express my deep dissatisfaction with my recent stay experience, which fell far below expectations and acceptable standards. We initially arrived at Upper Dickson location for check-inat midnight, only to find the building completely closed and inaccessible. There was no prior communication or signage indicating this, and our attempts to call the provided number were ignored. This left us stranded and without support at the time of our scheduled check-in. After some effort, we managed to locate your main branch, where we were asked to pay an additional 30 Singapore dollars simply to be accommodated. This charge was never disclosed in advance, and given the situation, we expected to be assisted, not upsold, especially when the inconvenience was entirely on your end. Unfortunately, the room provided at the main branch was just as disappointing. The beds were uncomfortably small, barely qualifying as beds. The setup felt more like a drawer than a sleeping space. It was absolutely not what we paid for or expected. We were unable to get any proper rest for both nights of our stay. Due to the poor condition and inadequate sleeping arrangements, we had to leave early and secure accommodation elsewhere at our own expense, simply to get a proper night's rest. This entire experience—from the lack of communication and professionalism to the substandard facilities—was frustrating and unacceptable. I am requesting a formal explanation for this experience, and I believe a refund or appropriate compensation is warranted for the inconvenience and additional costs we incurred. I hope you take this feedback seriously and take steps to ensure future guests do not go through the same. Sincerely.

喜歡它 BGTTT！對於喜歡背包旅行的情侶來說，這裡真的很適合舒適的休息站，乾淨的浴室，地理位置真的很優越！到處都很近。最值得的就是位置好！

Bad experience in hostel stay