住宿方回覆: Dear Sabah3,Thank you for your review, and we're glad you rested well before your onward flight. We look forward to welcoming you back during your next layover in Singapore. Warmest Regards, YOTELAIR Singapore Changi Airport
住宿方回覆: Dear Catherine Hsit Fun, Thank you for your review. Our Check In/Out timing is fixed with extension of stay to be confirmed upon check in, however we still regret that we did not meet your expectations. Should your future transfers or transit through Singapore fits the schedule, we also offer day stays between 0800hrs and 2200hrs (Min 4 hours) for your consideration. We will continue to train our crews' communication skills to improve our service standards and we hope that this will not deter you from returning. We look forward to welcoming you back during your next layover in Singapore.Warmest Regards, YOTELAIR Singapore Changi Airport
住宿方回覆: Dear Guest User,Thank you for your review, and we're glad to meet your expectations for a stopover. We look forward to welcoming you back during your next layover in Singapore. Warmest Regards, YOTELAIR Singapore Changi Airport
住宿方回覆: Dear Anonymous User,Thank you for your review, and we regret that there was no hairdryer in your cabin. We have addressed this with our housekeeper to ensure that the cabins are fully set and prepared for our guests' stay. We hope that this will not deter you from returning and we look forward to welcoming you back during your next layover in Singapore.Warmest Regards, YOTELAIR Singapore Changi Airport
住宿方回覆: Dear Guest User,Thank you for your review, and we look forward to welcoming you back during your next layover in Singapore. Warmest Regards, YOTELAIR Singapore Changi Airport
訪客用戶
甄選大床小屋
入住於 2025 年 6 月
夫妻/情侶出遊
2 則評論
6.5/10
發布於 2025 年 7 月 13 日
Poor Experience – Unacceptable Room Condition (8–9 July 2025)
I had a highly disappointing stay at YOTELAIR Singapore Changi, especially considering its premium location within the airport where guests expect cleanliness, safety, and comfort.
1. Broken Bed Frame – The bed frame was visibly damaged, with peeling material that made it look neglected and uninviting.
2. Faulty Hair Dryer – The hair dryer had a broken wire connection, posing a serious safety hazard. It was completely unusable.
3. Stained Walls – The walls were marked and stained, reflecting poor upkeep and a lack of proper maintenance.
4. Unclean Amenities – The shampoo bottle was dirty, with visible residue and stains—completely unacceptable for any paid accommodation.
For the price paid, this room fell far below expectations. The lack of basic hygiene and maintenance is alarming. Housekeeping and maintenance protocols clearly need urgent improvement. I sincerely hope management takes immediate steps to address these issues. Not recommended in its current condition.
Amenities provided were sufficient. Overall layout is good enough, quite spacious compared to expectation. It's definitely a go-to during the transit period.
翻譯
住宿方回覆: Dear moonstar._.,Thank you for your review, and we look forward to welcoming you back during your next layover in Singapore. Warmest Regards, YOTELAIR Singapore Changi Airport
住宿方回覆: Dear lancelotxuan,Thank you for your review. Should your future transfers or transit through Singapore fits the schedule, we also offer day stays between 0800hrs and 2200hrs (Min 4 hours) for your consideration. We look forward to welcoming you back during your next layover in Singapore. Warmest Regards, YOTELAIR Singapore Changi Airport