新加坡禧街鉑爾曼飯店的評論

住宿方回覆: Dear jf2000,Thank you for taking the time to share such detailed and thoughtful feedback.We're glad you appreciated our central location and the newness of our facilities. At the same time, we understand your concerns regarding the design choices made in our efforts toward sustainability. We’re constantly working to balance eco-friendly practices with guest comfort, and your comments help us refine that balance. The open-concept bathroom layout and eco-packaged amenities are areas we’re currently reviewing based on feedback like yours. We also recognize that room layout and walking distance can impact the guest experience, and we’ll do our best to accommodate a more convenient location next time.Your insights are invaluable—thank you again for helping us improve. Thank you for choosing Pullman Singapore Hill Street and we hope to have the opportunity to regain your trust in the future.Yours sincerely, Mazen AbilmonaGeneral Manager

住宿方回覆: Dear Guest,Thank you for your detailed and thoughtful review!It’s wonderful to hear you enjoyed our central location—being walking distance to Clarke Quay, Fort Canning, and the National Museum does make exploring the city a breeze. We're also thrilled that our retro-British charm and dual swimming pools left a nice impression (that rooftop view of Marina Bay and the church is definitely a guest favorite!).Apologies for the slow check-in and the breakfast wait during peak hours—we appreciate the feedback and will work on making that experience smoother. As for the quiet rooftop evenings, perhaps you just caught the calm before the next cocktail storm! We’ll be sure to have the vibes waiting on your next visit.Thanks again for staying with us—we hope to welcome you back soon!Cheers,Mazen AbilmonaGeneral Manager

住宿方回覆: Dear Guest,Thank you so much for sharing such a wonderful review! We are thrilled to hear that your stay with us was perfect and that you felt the attention to detail in every aspect of our service. We take great pride in offering a stylish, clean environment, and it’s fantastic to know that our team’s warmth and thoughtfulness made your experience even more special.We’re especially grateful for your kind words about our Superstars - Jesper and Jay – it’s always a pleasure to hear that our staff have gone the extra mile to ensure your comfort. Rest assured, your next stay with us will be just as memorable, and we can’t wait to welcome you back soon.Cheers,Mazen AbilmonaGeneral Manager

住宿方回覆: Dear Tanchixugreedy,Thank you for your kind words! We're thrilled to know you found the room spotless and the service prompt—especially that late-night Coke delivery! Being part of the Accor family, we take pride in ensuring reliability and round-the-clock service, and it’s great to hear that it showed during your stay.We’d love to welcome you back anytime—maybe next time for a longer stay so you can experience more of what Pullman has to offer. Until next time, keep the good vibes rolling!Cheers, Mazen Abilmona General Manager

住宿方回覆: Dear Duichangbiekaiqianga,Thank you for sharing your experience with us! We’re thrilled to hear that you had a satisfying stay and enjoyed our modern facilities. It’s great to know that you found your room and bathroom spacious, and that the third-floor swimming pool provided a relaxing retreat—especially in the evenings.We appreciate your feedback regarding language communication. While our team primarily communicates in English, we are always striving to enhance our multilingual support to better serve our international guests. Your input is valuable, and we’ll continue to improve in this area to make all our guests feel even more at home.We hope to welcome you back soon for another comfortable and enjoyable stay!Cheers, Mazen Abilmona General Manager