日惹塞雷拉大飯店(Grand Serela Yogyakarta by Kagum Hotels)

Kamar bersih, rapi, nyaman dan wangi. Pelayanan cepat. Parkiran luas

1. Towels not available when already in room; slow response when told so 2. Bathroom is covered with yellowish stains 3. Promo dinner was too simple & plain taste 4. Overall, so-so food &:taste

Resepsionis ramah,dan kamar sesuai permintaan,kamar bersih dan nyaman.

The airconditioner was not working properly (not enough cooling)

Tempat nyaman dan strategis untuk singgah dan beristirahat

Sesuai harga

Overall good

Nyaman

the rooms are very comfortable and the service is very good. Of course! I will provide a review of hotel services. However, please note that my review is based on my knowledge as of September 2021 and may not cover pWhen assessing hotel service, there are several factors to consider: 1. Check-in and Check-out: Good hotel service is usually characterized by a fast, efficient and friendly check-in and check-out process. Well-trained hotel staff should be ready to assist guests with this process and provide necessary information. 2. Receptionist and Staff: Friendly, professional and responsive hotel staff are essential to providing guests with a pleasant experience. They must be ready to answer questions, make recommendations, and handle problems quickly and effectively. 3. Cleanliness and Room Maintenance: A clean, well-maintained and comfortable room is one of the important aspects of good hotel service. Cleaning staff must keep rooms clean regularly, change towels and linens, and provide necessary amenities for guest comfort. 4. Additional Facilities and Services: Good hotels usually offer adequate facilities such as restaurants, fitness centers, swimming pools, spas, and internet access. Additionally, additional services such as 24-hour room service, laundry services, or concierge services that assist with restaurant reservations or tickets can also enhance the guest experience. 5. Quality of Food and Beverage: If the hotel has a restaurant or food and beverage service, it is important to assess the quality of the food and drink served. A diverse menu, delicious food and a good selection of drinks will enhance the guest's experience at the hotel. 6. Response to Problems: Not all hotel experiences are smooth, and sometimes problems can occur. However, the mark of a good hotel is their ability to respond quickly and effectively to problems and provide guests with satisfactory solutions. 7. Security and Guest Satisfaction: Good hotel service also includes guest safety. Hotels should have adequate security measures in place, such as security systems at entrances, CCTV surveillance and clear security policies. Additionally, hotels must strive to ensure guest satisfaction by respecting their privacy and meeting specific needs. I hope this review helps you in evaluating hotel services. It's important to remember