We stayed at the City River hotel for 3 nights. On arrival, we were greeted by the loveliest staff member. She was incredibly sweet and very welcoming and the young lady that was with her give us a fresh cup of water and attempted to give us a cold face washer, but they were frozen together (which was fine, we all just laughed). The lady at reception advised us that our room had been upgraded, but on arrival in our room, it was clear that it was very dated, had no balcony (was advised it would have) and NO TV! Very weird. Only one of the 2 lifts worked. I popped down to reception to ask if we could have a TV, and she said that she would try and organise one for us. After approx 45 mins, my sister went down and asked if we could pay extra to have the balcony room we were promised and a TV. Credit to them, they did change rooms for us to a balcony room (very small balcony and no furniture on us, and it looked out to the apartments across the road) and organised a TV for us to be delivered to our new room. Once we were in the new room, the TV didn't work, so I went back down (as the phone didn't work at all) and was greeted by a man that didn't really understand english very well but I got the message through and he came up to the room with me and turned it on manually and advised that the TV was only internet, and there was no TV as such (brochures stated there was TV's that we could watch actual television show on), so he got Youtube up for us and we just watched various shows on Youtube. The room was very dated, but had everything we needed and was very clean. The internet was shocking and worked when it wanted to (or if I held my phone in the right spot) so we gave up on that as it constantly dropped out. The breakfast was very nice and there were plenty of options, and the staff were lovely. The pool and pool area were nice and clean and the pool itself was lovely to swim in. The beds were incredibly hard, but that was ok as they all appear to be the same. Would I stay here again? Probably not. Were the staff lovely? Yes, but didn't understand English very well (which again was ok given we are in their country). Location is in an excellent position. Food was good. Pool was good. Rooms and passage ways were very tired and dated and old but served the purpose.
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