住宿方回覆: Dear valued guest,Warm Greeting From Golden Temple Villa ! Thank you for your valued time to share your thought as wonderful review for our property of your recent stay with us here.We truly appreciate your special mention with extremely gracious and attentive staff.We will look forward to welcome you again.Best Regard Hem HolimonFront Office Manager
住宿方回覆: Dear Kaiwenheergou, Thank you so much for your wonderful review! We truly appreciate you taking the time to share your experience. We're delighted to hear that you enjoyed [specific aspects they mentioned our service, the cleanliness of the room, the amenities. Your kind words motivate us to continue providing top-notch service. We look forward to welcoming you back on your next visit!Best regards,Hem HolimonFront Office Manager
住宿方回覆: Dear Valued Guest,We sincerely apologize for the mosquito issue you experienced. Our housekeeping team has been notified, and we are taking extra measures to prevent mosquitoes in our rooms. We understand how important comfort is, and we are committed to improving this aspect for future stays. We are glad to hear that you appreciated the service at the front desk, and we will continue to work on enhancing our overall environment. We hope to welcome you back and provide a more comfortable experience next time.Best regards,Koy Kol, Operations Manager
89chin
園景豪華雙人房
入住於 2023 年 8 月
夫妻/情侶出遊
6 則評論
10.0/10
超棒
發布於 2023 年 10 月 6 日
Golden Temple 集團旗下酒店品質都很可以,Golden Temple village在裝修,把我們帶到了Golden Temple hotel,服務全面,換小面值美元、借傘服務、代充話費服務一應俱全,有一次免費接送巴士服務,臨走當晚還送了我們2小時免費的休息房間,對得起200多一晚價格,還會再訂的😊
住宿方回覆: Dear Valued Guest,Thank you for taking the time to leave us such a fantastic review! We are delighted to hear that you enjoyed your experience at Golden Temple Villa. Your kind words not only brighten our day but also inspire us to continually improve and provide the best possible service.We truly appreciate your support and look forward to welcoming you back soon for another memorable stay!Warm regards,Hem HolimonFront Office ManagerGolden Temple Villa
住宿方回覆: Dear Valued Guest,Thank you for taking the time to share your feedback with us. We genuinely appreciate your honesty, and we are truly sorry to hear about the difficulties you faced during your stay.First and foremost, I want to extend my sincerest apologies for the inconveniences you encountered, from the challenges with airport transportation to the issues within your room. It is disheartening to know that our accommodations did not meet your expectations, and we take your concerns very seriously. Please rest assured that we will address the matters you mentioned regarding the room condition, Wi-Fi connection, and the power outage. Our goal is to provide a comfortable and reliable experience for all our guests, and we are committed to making the necessary improvements in these areas.We also appreciate your feedback on the breakfast pricing and shuttle service. We will carefully review these policies to enhance clarity and communication for our future guests. Your insights are invaluable in helping us identify areas for improvement.Please know that it was never our intention to make you feel undervalued or neglected. Thank you for bringing these issues to our attention. We sincerely hope you will consider giving us another opportunity to provide you with a stay that truly reflects the quality and hospitality we strive for at our hotel.Thank you once again for your feedback. We wish you safe travels, and we hope to welcome you back in the future.Warm regards,Hem Holimon Front Office Manager Golden Temple Villa
住宿方回覆: Dear Valued Guest,Thank you for taking the time to leave us such a fantastic review! We are delighted to hear that you enjoyed your experience at Golden Temple Villa. Your kind words not only brighten our day but also inspire us to continually improve and provide the best possible service.We truly appreciate your support and look forward to welcoming you back soon for another memorable stay!Warm regards,Hem HolimonFront Office ManagerGolden Temple Villa
住宿方回覆: Dear Valued Guest,Thank you for taking the time to leave us such a fantastic review! We are delighted to hear that you enjoyed your experience at Golden Temple Villa. Your kind words not only brighten our day but also inspire us to continually improve and provide the best possible service.We truly appreciate your support and look forward to welcoming you back soon for another memorable stay!Warm regards,Hem HolimonFront Office ManagerGolden Temple Villa
住宿方回覆: Dear Valued Guest,Thank you for taking the time to leave us such a fantastic review! We are delighted to hear that you enjoyed your experience at Golden Temple Villa. Your kind words not only brighten our day but also inspire us to continually improve and provide the best possible service.We truly appreciate your support and look forward to welcoming you back soon for another memorable stay!Warm regards,Hem HolimonFront Office ManagerGolden Temple Villa
Kumulingeyangguang
園景豪華雙人房
入住於 2023 年 9 月
家庭出遊
8 則評論
10.0/10
超棒
發布於 2023 年 11 月 7 日
特別好,性價比之選。早餐特別好,真的。
住宿方回覆: Dear Valued Guest,Thank you for taking the time to leave us such a fantastic review! We are delighted to hear that you enjoyed your experience at Golden Temple Villa. Your kind words not only brighten our day but also inspire us to continually improve and provide the best possible service.We truly appreciate your support and look forward to welcoming you back soon for another memorable stay!Warm regards,Hem HolimonFront Office ManagerGolden Temple Villa
住宿方回覆: Dear Valued Guest,Thank you for taking the time to share your feedback regarding your recent stay with us. We are delighted to hear that you enjoyed our service! However, we sincerely apologize for the discomfort caused by the orientation of your room. Your insights are incredibly important to us, and we will certainly consider them as we work to enhance our guest experience. If there’s anything we can do to make your future stay more comfortable, please do not hesitate to reach out.We truly appreciate your understanding and look forward to welcoming you back for an even better experience.Best regards,Hem Holimon Front Office Manager Golden Temple Villa
住宿方回覆: Dear Valued Guest,Thank you for taking the time to leave us such a fantastic review! We are delighted to hear that you enjoyed your experience at Golden Temple Villa. Your kind words not only brighten our day but also inspire us to continually improve and provide the best possible service.We truly appreciate your support and look forward to welcoming you back soon for another memorable stay!Warm regards,Hem HolimonFront Office ManagerGolden Temple Villa