吳哥樂園精品店的評論

住宿方回覆: Dear Kam Kuen, Thank you for your feedback. We are pleased to hear that you found our front desk and restaurant staff to be smiling and polite. We appreciate your commendation. However, we acknowledge your concerns regarding work efficiency and management, and we are committed to making improvements in these areas. Additionally, we understand the importance of having updated equipment in our rooms and will address this issue promptly. Your insights are valuable to us, and we hope to enhance your experience in the future. Best regards,Angkor Land Urban Boutique E-Commerce Manager

住宿方回覆: 親愛的 Uyu1983，感謝您抽出寶貴時間分享您的反饋。很高興得知您覺得我們的地理位置方便，能夠輕鬆前往周圍的活動區域，且您也對房間的大小和清潔度表示滿意。我們也很高興我們的員工為您提供了優質的服務。對於房間稍顯陳舊的反饋，我們深感抱歉，並會不斷努力提升和改善我們的設施，以確保為未來的客人提供更好的體驗。我們非常感謝您的積極評價，期待未來有機會再次歡迎您光臨，我們會為您提供更好的入住體驗。此致，Vplus管理團隊

住宿方回覆: Dear Valued Guest,Thank you for sharing your experience with us. We are glad to hear that you found no major issues with our hotel's facilities, hygiene, and environment. However, we sincerely apologize for the negative experience you encountered with our front desk staff and the unfortunate incident regarding your belongings.We take matters of security and customer service very seriously, and we regret that our response did not meet your expectations. Your feedback regarding the lack of surveillance in the luggage room and the attitude of our staff is invaluable, and we will address these concerns with our team to ensure improvements are made.We understand how disappointing this situation must have been for you, and we appreciate your advice to future guests regarding the care of their belongings. Thank you once again for your feedback, and we hope to have the opportunity to provide you with a better experience in the future. Best regards,Angkor Land Urban Boutique E-Commerce Manager

住宿方回覆: Dear Value Guest, Thank you for your kind words regarding your stay. We are pleased to hear that you found the room clean and well-equipped, and that you enjoyed the variety of channels available on the TV. It’s great to know you appreciated the delicious breakfast options, including both western style and traditional dishes like rice and porridge. We take pride in our staff's service attitude and are glad it made a positive impression on you. Additionally, we are happy that you found the location convenient, with many restaurants, small shops, and an Asian supermarket nearby. Your feedback is greatly appreciated. Best regards,Angkor Land Urban Boutique E-Commerce Manager

住宿方回覆: Dear Lung Chuan Chien,Thank you for sharing your feedback regarding your recent stay. We sincerely apologize for the inconveniences you experienced, particularly with the Wi-Fi connectivity, lack of hot water, and noise disturbances. We understand how these issues can significantly impact your overall experience.We appreciate your comments about the condition of the facilities, and we are actively working on improvements to ensure a more comfortable stay for our guests. It is encouraging to hear that you enjoyed our breakfast and found the restaurant service satisfactory.Your insights are invaluable to us, and we will use them to enhance our services moving forward. We hope to have the opportunity to provide you with a much-improved experience in the future.Thank you again for your feedback. Best regards,Angkor Land Urban Boutique E-Commerce Manager

住宿方回覆: Dear Valued Guest,Thank you for sharing your wonderful feedback with us. We are thrilled to learn that your experience at our hotel surpassed your expectations, especially in terms of service and location. Providing exceptional service to our guests is our top priority, and we are delighted to hear that we were able to achieve that during your stay. It brings us great joy to know that the tour to Angkor Wat was a standout moment for you, as our team strives to create unforgettable experiences for all our guests. We are pleased to hear that you found the bed to be incredibly soft and comfortable, ensuring a peaceful night's sleep throughout your visit. Your recommendation means a lot to us, and we cannot wait to have the opportunity to welcome you back for another luxurious and comfortable stay. Thank you again for choosing our hotel for your trip.Sincerely yours,Angkor Land Urban Boutique Management Team

住宿方回覆: Dear Valued Guest,Thank you for choosing to stay with us and share your feedback. We appreciate your kind words and are delighted to hear that you had a pleasant experience during your stay.Our team strives to maintain a high level of professionalism and it is rewarding to know that our efforts have been recognized. We take great pride in providing exceptional service to all our guests, and your positive review serves as a motivation for us to continue delivering the best possible experience and your satisfaction is our top priority.If there is anything else, please do not hesitate to let us know. we can do to further enhance your future stays with us Thank you once again for your valued stay and for choosing our hotel. We look forward to welcoming you back in the future.Warm regards,Angkor Land Urban Management Team

住宿方回覆: 親愛的客人， 感謝您抽出寶貴時間與我們分享您的回饋。我們很高興得知您在入住期間喜歡早餐和游泳池。對於因房間狀況未達到您的期望而給您帶來的任何不便，我們深表歉意。抱歉。我們將與我們的員工一起解決這個問題，以確保將來更好的溝通。我們希望未來有機會歡迎您再次光臨，並為您提供更愉快的體驗。再次感謝您的回饋。

住宿方回覆: Dear Valued Guest,親愛的客人，感謝您的好評！我們很高興您喜歡房間的寬敞和乾淨，以及我們的熱情服務。周邊豐富的美食選擇也為您的入住增添了樂趣。期待您的再次光臨！ Best regards,Angkor Land Urban Boutique E-Commerce Manager

住宿方回覆: 親愛的客人，感謝您抽出寶貴的時間留下評論。我們很高興聽到您對我們的環境和服務感到滿意。由於部分房間沒有熱水以及門鎖故障造成您的不便，我們深表歉意。這當然不符合我們通常的標準，我們正在採取措施立即解決這些問題。我們的團隊正在努力工作，確保所有房間都處於正常工作狀態，可供客人使用。我們感謝您的回饋，並將利用它來改進我們的服務。感謝您向我們提出這些問題。

住宿方回覆: Dear Value Guest, 感謝您的反饋。我們很高興您喜歡我們的早餐和游泳池。對於房間的老舊問題，我們會認真考慮並進行改進。期待您的再次光臨！ Best regards,Angkor Land Urban Boutique E-Commerce Manager

住宿方回覆: 尊敬的客人，感謝您對我們寬敞的設施和友好的員工的正面回饋！我們努力為所有客人創造一個溫馨的環境。如果我們還可以採取其他措施來增強您的體驗，請隨時告訴我們。我們感謝您的支持，並期待您的再次光臨。

住宿方回覆: Dear Dima Samoilovych,Thank you for your feedback! We're glad to hear that you enjoyed your stay and found our staff to be friendly and eager to help. We appreciate your comments regarding the pricing of tours and attractions, and we'll take that into consideration as we strive to offer the best value for our guests. It's great to know that you found nearby options for tours and transportation to enhance your experience. We hope to welcome you back for another enjoyable stay in the future!Best regards,Angkor Land Urban Boutique Management Team

住宿方回覆: 尊敬的 Helen_Zem， 感謝您對最近入住我們飯店的詳細回饋。我們很高興得知您對我們友好的工作人員以及入住時提供的免費果汁和毛巾表示讚賞。很高興得知您對飯店的柬埔寨風格和性價比感到滿意。我們也會記錄您對泳池毛巾和酒吧雞尾酒的回饋，我們將努力提高這些方面的服務。我們的團隊將解決這些問題，以確保未來為我們的客人提供更舒適的體驗。我們希望歡迎您再次入住。此致，Angkor Land 城市精品電子商務經理