I would give it negative stars if I could. I called an made a reservation for my disabled parent, autistic daughter, her service dog, an another dog. I asked if they had handicap rooms, which they did so I was very happy about that. We arrived an found out yes they have handicap rooms but no way for a wheelchair to enter the building. Both doors have a step. My father has an electric wheelchair that I literally had to pick up with him in it to get in the building. I asked if we didnt stay bc of it would i get a refund, stated no, so we had no choice bc we were on a budget. We got in the room an my daughter got sick bc of the smell. Also electrical socket hanging out of the wall, other electrical socket broken. Scooted the bed over an trash under the bed, trash still behind the night stand. went in the bathroom an a pill was laying on the floor. we do not use the blankets on the bed, we always bring our own blankets an pillows. A clump of hair on under the pillow. Again talked to front desk, was told i was lieing. Did not sleep that night bc of the knocking on the wall every 30 minutes. went to leave an realized on one of the pillows there was blood. You could tell it had been there for awhile. When i checked in i asked for a reciept was told could get it when i checked out. ok thats fine. Went to leave an checked bank bc as i said we were on a budget an we got charged twice, 2 different amounts. once when we checked in an once the next morning. I went in an asked the front desk lady about it. she said i was charged once, showed her my bank account. she didnt want to see it. Also tried to show her the pictures an i was still lieing. I asked for a receipt an at first she said no but finally went to give me one. Well she printed one but refused to give it to me. I showed her on receipt that i was charged twice. she said i would be refunded. The night shift person charged me on nightly closing. i asked if she could write her name an date on receipt just so i know who i talked to about the refund. she wrote a name an i asked what it was bc i couldnt read it. All i could tell it started with an R. she gave me a nasty look an took the paper an crumbled it up. Told me I was making her mad. She printed off another receipt an put it on desk saying i could have that one. I asked what her name was. this time she told me a different name. i stated that wasnt the name she wrote down. she said that was the name she was giving me. she asked if i stayed there an i said yes for the night bc we had no choice but i would like to be refunded that 2nd time i was charged. she told me i could leave. 9:32am that same day i got an email with 2 folio in it with 2 different prices. I talked to my bank about it being a preauth an bank said it wasnt. I called an talked to a gentleman bc it has been a few days. He stated i was only charged once, an i only have 1 folio. I asked for his email an I could forward him the email with 2. he refuse
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