深圳凱華飯店

This hotel is located only on the 6th floor of a building behind the pedestrian walk only with limited rooms. Distance is near to shopping and restaurants very convenient. There's an issue I'd booked a total of 3 rooms. 1 room with king bed (some with window) and 2 rooms with 2 beds with city view windows, but the hotel gave us the 2 rooms without windows due to customers occupying they didn't check out on the time we arrived. While the king bedroom has a window. I was very disappointed. The lady boss agreed to change the next day if there's a vacant room with a window(back street, not city view). The hotel claimed that the info trip.com provided about the room was not accurate, and it wasn't the hotel problem. Although the room design was quite nice and well equipped but the whole floor smelled smoky. The air ventilation fan was filled with dust and not working well it stopped halfway. There's no place to walk after opening up the luggage. So I moved the 2 beds together to make more space. The service is ok. We requested extra towels and wifi connection they provided immediately The room opposite us has window sleep with the door opened. I saw the window outside the back street. My sister and old mother inlaw could not stand the strange smell, and I myself was allergic to cigarette smoke, so we decided to cancel the next day. It's too bad no window. If there's a window, at least we can get some fresh air and will stay for another night. The hotel said it was trip.com giving the wrong details about the room, and we should report to the app customer service. The lady boss doesn't understand English, so I changed the app into chinese language, and she helped me to cancel the rooms with reason "the change of trip itinerary" in chinese. I can read a little bit but didn't care to amend the real reason for cancelation anymore as long as we can leave the hotel asap. To be honest, this hotel is only suitable for smokers. It's not a good choice for family with kids and old parents. Felt sorry for my family for booking this hotel.