非常差的體驗,客人還在房間,敲了兩下門就拍卡闖進來。
帶小孩子週末去深圳玩,午睡過了時間,前台打電話來催退房,已經馬上說知道,打電話叫老公去樓下加錢租房。
下一秒個清潔工人就敲門闖進來。門內已經按了請勿打擾按鈕,門外變成請清潔按鈕。而且門鈴也沒有響。清潔工人還說是我按了請清潔,荒謬!
酒店員工不顧客人隱私,隨意闖入。電話中已經回應說了知道,經理馬上要清潔工人查房。小孩子和大人也被嚇到。過了時間續住,可以在退房時罰款。酒店員工不應該擅自拍卡闖進來。
非常差的體驗!不會再入住這集團的酒店!
Very poor experience. The guest was still in the room when the staff knocked twice and barged in with a keycard.
I took my daughter to Shenzhen for the weekend, and we overslept during her nap time. The front desk called to remind us to check out, and I immediately said I knew and was calling my husband to pay for an extension.
The next moment, a cleaning staff member knocked and entered the room. I had already pressed the "Do Not Disturb" button, and the outside button changed to "Please Clean." Moreover, the doorbell didn't ring at all. The cleaner claimed that I had pressed the "Please Clean" button, which is absurd!
Hotel staff disregarded guest privacy and entered at will. I had already responded on the phone that we knew the time limit, but the manager immediately sent the cleaner to check the room. Both the children and adults were startled. If we stayed beyond the time, we would be fined upon checkout. Hotel staff should not enter without permission.
Very poor experience! I will not stay at this hotel group again!