Amazing Experience, with such good vibes and friendly staff. Good place to stay with your family, friends and for business. It was a mix or luxury and outgoing place, a perfect blend of different cultures. I recommend to try the spa, the staff were very nice and will take good care of you. The clean beach with an incredible view of Sharm el Shaikh. Must try all the activities such as diving and boat trips underwater. Not to mention the incredible food from around the world and events that will blow your mind. The resort was very clean, and always making sure that everything was fine. You will enjoy the gathering that Naama Bay Promenade makes to keep the excitement and good memories. Definitely going again!
We not first time here in this hotel, but this trip was different we get new friends and alot of atmosphere, this time I want to say thanks for villains entertainment They put the right Animation in this place and they change our holiday at all and make it fire we had every day different show and party's in hotel , Olympic games was mazing they try to make you enjoy by all the ways never let you all the time ask about what you like Staff here very amazing and helpful services fantastic we want thank you all we will not stop come here thanks for you Ceasar we will miss you so much ,you very good man keep going , ahmed from dj very nice music 🥰🥰✌️
Had this holiday booked for months, naturally I kept checking the trip advisor every so often to see what to expect and was always confused by the completely mixed reviews. It was hard not to be put off by the poor reviews regarding the food, the rooms and the cleanliness however I convinced myself people were being fussy. Quite frankly they weren’t. We arrived late in the evening on a Friday and was greeted by the staff. The receptionists were really friendly and welcoming, we received a cold drink when we arrived and someone offered to bring our bags to our room. The rest of the evening we just found ourself more and more disappointed. The room was bare, 1 bed, 1 tv stand, 1 ancient tv, 1 tiny table, 1 chair, 2 bedside tables. No arm chair, no desk, no kettle, no basic amenities. WiFi did not work anywhere other than the reception or bar! Really difficult. We threw our stuff down and tried out the bar, one of the bar men was friendly but the rest all looked so miserable. Equally tiny bar area, entertainment was a ‘’mini disco’ which they seemed to have every night which was some music with a little disco light going. The bathroom was the killer, stained towels, floor was dirty, the tiny shower was incredibly depressing and then top it off I turned on the shower head and he water ran merky black to grey for a solid 30 seconds. I immediately screamed to my partner to come and look as I couldn’t believe what I was seeing. That concluded our evening and we very quickly booked another hotel which I could not recommend enough. (Cleopatra luxury hotel). We left in the morning the next day haven spoken to the receptionist we just explained this was not up to standard and not like the pictures. They had Ofcourse offered to upgrade our room (after saying they have given us a deluxe one on entry). We have always been more than happy to try a budget hotel but the best decision we made was leaving there, we know it would’ve ruined our experience. I would deeply recommend paying a little extra for one of the many resort hotels on the same roads. When we arrived to our new hotel and explained how our day had gone and how we could not understand the positive trio advisor reviews they explained they were likely fake it that is very common there. The grounds were nice and well maintained but the pool was nothing like the pictures. - Cannot comment on the food as we do not attend dinner or breakfast, however we were given a plate of late dinner on our arrival which was bruised and batter fruit with a cling film over it. Really unfortunate that it went that way and we essentially paid for 2 holidays but I would rather that then regret it.
Το ξενοδοχείο το βρήκα τυχαία κι αφού είδα καλες κριτικές το επέλεξα. Ταξίδεψα με την μητέρα μου και τις δυο αδερφές μου. Μόλις φτάσαμε το ξενοδοχείο απ εξω φαινόταν λίγο απεριποίητο. Ήταν πολύ ωραίο ξενοδοχείο πολλές πισίνες. Το φαγητό ήταν εξίσου καλο …τα γλυκα του μπουφέ ήταν αδιάφορα..Στο μπαρ της μεγάλης πισίνας θα συναντήσετε τον Shady ο οποίος είναι ευγενέστατος και πάντα χαμογελαστός και εξυπηρετικός. Σε αντίθεση με τον Milad ο οποίος είναι εκεί μόνο για φιλοδώρημα και το εκφράζει πολύ έντονα και προσέχει μόνο όσους του αφήσουν φιλοδώρημα…Μείναμε 1123-1124 ο άνθρωπος που μας καθάριζε ήταν πολύ καθαρός και πολύ ευγενικός, τον ευχαριστουμε πολύ. Είχε ιδιωτική παραλία στην οποία δεν μπορούσες να μπεις από την στεριά μόνο από την γέφυρα και ήταν λίγο τρομακτικά…Στην ρεσεψιόν δεν ήταν καθολου εξυπηρετικοί αφού ζητήσαμε βοήθεια με την αλλαγή χρημάτων, εκτός από τον Μήνα…Ο μπάρμαν στο μπαρ της παραλίας ήταν αδιάφορος σέρβιρε μόνο όσους του άφηναν φιλοδώρημα οι υπόλοιποι έπρεπε να σηκωθούν και να πάνε στο μπαρ για να πάρουν το ποτό τους. Τα θετικά του ξενοδοχείου όμως ειναι περισσότερα από τα αρνητικα οποτε το συνιστώ για όποιον θέλει να πάει για χαλάρωση…
I have stayed in quite a lot of Novotels in various countries and this one was scraping the barrel despite its ”5 star” status. I was transferring from a different 5 star hotel in Sharm El Sheikh and the difference between the two in terms of service and quality was like night and day. After check in, I queried why I had been asked to pay on arrival despite having confirmation from Accor that I had prepaid for the room. I was promptly accused by a gentleman at the front desk of presenting fraudulent confirmation which had me incredibly upset. After about 10 minutes a manager finally came out to explain that despite the confirmation email, payment had not been taken which it would have been nice to be informed of prior to my arrival at the hotel. He offered a fruit basket as a form of an apology which never appeared in our rooms. The rooms at the hotel are in desperate need of updating and have clearly not undergone a deep clean in a long time after we found rubbish under the cushions in the seating area. The hotel drinks are terrible quality and served in the smallest cups imaginable. The selection of food is really quite small and the included ”juice” served with breakfast was watered down nonsense that tasted disgusting, clearly trying to get people to pay for the premium juice. Juice was available from the bars but these conveniently did not open until breakfast was finished. The children's activities seem very badly organised and the signage was inaccurate in some places as to what was happening when. The overall quality of the food was mediocre, with a few decent though not outstanding choices. The only reason I haven't given this hotel 1 star is because the crossing attendants to help you get from the Palm side to the beach side were very nice, and the hotel does have access to an excellent snorkelling area with a wide variety of marine life and easy access without a long jetty. As a member of the Accor loyalty scheme, I was entitled to late checkout if there was availability which the hotel seemed very hesitant to honour, and made sure that we were not going to make any further use of either meals or drinks by cutting off our bands. This was once again a far cry from our experience at the other hotel we stayed at, which was far more relaxed and open considering Sharm El Sheikh often has people leaving in the evenings. All in all I would not consider staying at this hotel again even if I was offered a fee to do so, and would suggest one of the many other fine establishments in the area.
57 評價