We have just stayed here for 6 nights, family of 5 with 2 rooms (kids 11,13,15) . The reason for booking was we wanted a hotel with a pool and in Shanklin. I had read all the reviews on here and on another search engine site. I do agree with lots of the previous reviews so was definitely prepared for the negative points of hotel, but also with an open mind. The hotel is dated, very 90’s style. But this was ok with us as had expected it, we had 2 single beds and 1 double in our room. Double very comfy but one of the single beds was not and 11 year old was complaining a lot. Shower was again as expected, useless!!!! Mixer tap with small head. On walking into the bathroom I noticed there was a pile of hair and a cap off the free shampoo bottles on the floor behind by the bath, a piece of toilet tissue also in the floor under the basin unit, absolutely disgusting as obviously hadn’t been cleaned properly from previous guest. Rest of bathroom was clean, our room was clean apart from a few crumbs in the drawers. Can’t comment on other room. Lack of milk and tea and TAKE YOUR OWN TOILET PAPER as a room of 4 with 2 rolls is just ridiculous. Ended up pinching some from the toilets by bar as receptionist apparently had none. Swimming pool. Well forget going on a Thursday! It was our last day so we cut our day short so the kids could enjoy time in the pool. Nope it was closed due to private class, no signs anywhere before hand to say so and 2 very upset children. Not impressed. Pool is ok, bit small but kids enjoyed it. Hall carpets need a hoover as look like they haven’t been hoovered for months. Holes in walls and ceiling tiles broken throughout parts of hotel, can not understand this as it doesn’t cost much to fix. Breakfast 8.am-9.30. It was ok but for extras you had to add £1 an item. Give the fried eggs a miss as most days turned up under cooked. Toast was often cold. But staff very nice. You have to pre order evening meals by 4.pm, we didn’t bother as lots of nice places on Esplanade to eat. Bar, open all day if you can find someone to serve you as you have to go to reception around the corner. Pricey drinks. Shuts bang on 10.pm. Evening entertainment is ok, nothing special but hardly anyone in room to watch and some days there was nothing on at all. Staff are pleasant. Shanklin is really lovely and I’d definitely go back but unfortunately would look elsewhere to stay. Sorry.
翻譯