I am writing to express my gratitude for the outstanding service I have received in your hotel. From the moment I arrived, your staff was incredibly friendly and accommodating. I’ve been to hundreds of hotels around the world, and I can say that Marxal hotel has exceeded my expectations. You all went out of your way to ensure that my stay with my family is as comfortable and memorable as possible. Apart from the outstanding service, the room was impeccable, and the amenities were top-notch. I would like to give a special mention to Narmin the Guest Relations Manager who has been very patient and had arranged everything to make my stay exemplary. Her attention to detail and willingness to go above and beyond was truly remarkable. She has done a tremendous and recognizable work in leveraging the level of hospitality into a 7-star service. Let’s not forget your Front Office staff who are indeed the reflection of your hotel, and they have represented your hotel diligently. The level of service we received from all of them was outstanding. From the beautifully appointed rooms to the delicious food at Martini club , every aspect of our stay is truly marvellous. And without a doubt, a highly worthy of praise are the team behind The only disappointing part is the breakfast team they are not helpful at all and when we asked to see the manager they ignore us (where actually this the important part of your stay ) even we asked for the coffee they said it's extra charged we were shocked however we agreed to this and we never got the coffee so I pick the filter one from the buffet 😢 Last but not least, Mr. Moris Karimov, I believe that you consider this hotel your second home. And you have done a very great job in maintaining this place to its peak standard. I know that you wish nothing but the best for Marxal and your staff and I wish the same. Saying that you’ve done an amazing job is an understatement. You’ve created a great environment to work with. And I applaud you for doing so. I will surely recommend this hotel to my friends and relatives because as cliché as it may sound, this hotel is commendable and desirable as is. As far as being a hotelier colleague, I am very proud to have been and seen that our brand represents such a high standard around the world Thank you once again for making my stay with my family memorable. Emad Ramzy
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