梅茲住宅飯店(Metzy Residence Hotel)

NOT BAD

What can I say? Faulty towers eat your heart out, We booked an apartment tree rooms for four of us, apartment was at the top of some steep un even dirty stairs at the end of a corridor with buckets under dripping toilet overflows. The apartment itself was interesting! Air conditioning worked in one room, the windows didn't shut, the toilet in one bathroom was leaking and not affixed to the floor, the shower drain was blocked in another, there was a bucket of water under a dripping pipe in the sitting room with a swimming pool next to it, the wardrobe door fell off in one room, we asked to be moved and were given 3 rooms in the main hotel one room was rejected as yhe air conditioning was not working nor was the television, One of our party had to move as the door lock on their room would not let them OUT of the room, Breakfast is interesting first time I have breaded chicken drumsticks for breakfast,

Cleaners have alot of room for improvement

First 2 days were bad, because a big group in the hotel. Very much noise day and night. Breakfast then was a mess. Room was not ok, no lock, no power etc. The girl of the reception did a good job and give the solution. After those days the breakfast was getting better by the day. The wIters and the cleaning was good.

Room and bed are confortable. But the staff who take care of cleaning and cleanliness do not do their job well, especially in the toilets. More effort will be needed to provide customers with clean towels. The swimming pool is very beautiful

Location was good but the access road needs upgrading. The whole building needs refurbishing because of poor maintenance the building is dilapidated. Aisha was a fantastic receptionist always trying her best to solve difficult issues. Cleaning was extremely bad. Breakfast choice was limited. A big Shout out to Ibrahim in the restaurant.

The Metzy Hotel has potential but requires: 1. Capital injection to upgrade facilities and improve the structure generally. 2. Trained and effective management team to support main areas of services 3. Cleaning staff- they are continuously under strain and ill equipped to carry out their work. The location of the hotel is ideal with access to other resorts, businesses and local communities. Isha at the reception desk was vey helpful and professional. She however needs support from management as she takes a lot of customer grief.

A-metzy-ing! I felt safe and well taken care of at Metzy. The ambiance was great, the staff were friendly and responsive. The meals were decent and the housekeeping did a good job with amazing honesty. The power supply was mostly on and outages lasted only five seconds at most. The internet connectivitty was good. It would be even better if the management fixes the wall of the dining room and positions the breakfast chef outdoors. Keep up the good work Metzy.

1st impressions the hotel looked nice. But there many renovations going on which should have been completed in the low season & not at the start of the high season.. Breakfast was describe as a buffet, but one always had to ask for milk, bread, rolls, juice & even glasses / cups.. Wi-Fi was a hit & miss. Router kept on disappearing during the day & would return if one queried where it had gone. Swimming Pool looked nice, but unfortunately to much chlorine as it affected the eyes & skin. No real service for those @ the pool for drinks & food - one had to go into the restaurant. Food was expensive. Staff were always friendly & helpful.