住宿方回覆: Dear Valued Guest,Thank you for sharing your feedback with us. We sincerely apologize for the experience you had with some of our staff. We strive to provide excellent service, and it's disappointing to hear that we fell short in this area.Please note that we have certain hotel policies that we need to follow, but we understand how important it is to offer a friendly and accommodating experience. Rest assured, we will work with our team to improve their service and ensure that future guests receive the high level of hospitality we aim for.We appreciate your understanding and hope to welcome you again soon!
干饭第一名的花花脚
豪華特大床房
入住於 2024 年 11 月
與好友旅遊
7 則評論
5.0/10
發布於 2025 年 1 月 11 日
房間清理不衞生
住宿方回覆: Dear Valued Guest,Thank you for your feedback. We are deeply sorry to hear that you had an unpleasant experience with the cleanliness of your room. Cleanliness is a top priority for us, and this is certainly not the standard we aim to uphold. Please be assured that we will address this issue immediately with our housekeeping team to ensure that such concerns are prevented in the future.We appreciate you bringing this to our attention, and we hope to have the opportunity to welcome you again for a much better experience.
住宿方回覆: Dear Valued Guest,Thank you for your fantastic review! We’re delighted to hear that you found our hotel cost-effective and enjoyed the convenience of the nearby restaurant, free coffee options in the lobby, and easy parking. It’s also great to know that our staff made communication easy for you.We truly appreciate your feedback and look forward to welcoming you again for another pleasant stay!