吉隆坡機場圖恩飯店的評論

住宿方回覆: Dear Ying Ying ChenThank you for taking the time to share your detailed feedback regarding your recent stay with us at Tune Aeropolis. We are pleased to hear that you found our location convenient for transit and that you enjoyed the value of our room rate, breakfast offerings, and welcome coffee.We truly appreciate your helpful observations, especially regarding the shuttle bus pick-up point. Your comment will certainly help other guests who may be unfamiliar with the process.Regarding the Tourism Tax, we are glad to know that the information provided was clear and that it was already included in your booking. We’re also happy to hear that our staff served you well during your check-in.We do apologize for any inconvenience caused by the absence of certain amenities such as toothbrushes, toothpaste, and slippers. While we provide these items upon request or for purchase at the counter, we will certainly consider your feedback as we continue to improve our guest experience.Cleanliness is a top priority for us, and we regret to hear that your expectations were not fully met. We have shared your comments with our housekeeping team for immediate attention and improvement.Thank you again for your valuable feedback. It was our pleasure to host you, and we certainly hope to welcome you back should you travel through KUL again.Warm regards,Nanthini SelvarajahAssistant Manager

住宿方回覆: 來自 Aeropolis 的問候！感謝您的回饋，很遺憾您的體驗未能達到您的期望。我們想澄清一下，我們的飯店位於吉隆坡國際機場 Aeropolis 區，距離吉隆坡國際機場 1 號航站樓只有很短的車程。正如我們網站上提到的，我們的免費接駁車服務在 Tune Hotel KLIA2 和我們酒店之間運行，並不會直接延伸到 1 號航站樓。對於從吉隆坡國際機場 1 號航站樓抵達或離開的客人，我們建議使用 Grab 或出租車服務，這些服務隨時可用，只需幾分鐘即可到達我們的酒店。對於因此造成您清晨退房的不便，我們深表歉意。我們感謝您的評論，並將繼續努力提高溝通的清晰度，以確保所有客人都能獲得更順暢的體驗。感謝您入住我們飯店，我們希望未來有機會為您提供更好的服務。 Nanthini助理經理

住宿方回覆: 親愛的客人，您好，Tune Hotel KLIA Aeropolis 向您問好。感謝您抽空與我們分享您最近入住的體驗。對於您的整體體驗未能達到您的期望，請接受我們的歉意。請放心，您的意見已與團隊分享，我們將採取行動，確保您遇到的問題得到糾正。我們致力於透過卓越的服務為您提供難忘的體驗，因此我們希望有機會歡迎您再次光臨並在未來改善您的體驗。再次感謝您選擇入住我們酒店並抽出時間分享您的回饋。此致，Izzuddin Roslan 執行助理經理

住宿方回覆: 親愛的客人，您好，我是吉隆坡國際機場航空城 Tune 飯店。感謝您選擇入住我們酒店並給予我們正面的評價。我們很高興得知您在我們酒店度過了愉快的時光，並且我們的員工服務和設施達到了您的期望。我們很高興歡迎您下次入住吉隆坡國際機場航空城 Tune 酒店，再次享受愉快的體驗。此致，Nanthini Selvarajah 助理經理

住宿方回覆: 親愛的 Xiaolangzailvxing， 來自吉隆坡國際機場 Tune 酒店的問候， 感謝您選擇入住我們酒店並給予我們積極的評價。我們很高興得知您在我們酒店度過了愉快的時光，並且我們的員工服務和設施達到了您的期望。我們非常高興歡迎您下次入住吉隆坡國際機場航空城 Tune 酒店，享受另一次愉快的體驗。此致敬禮， Balqis Mahadi 值班經理

住宿方回覆: 親愛的客人，您好，來自吉隆坡國際機場航空城 Tune 酒店的問候，感謝您選擇入住我們的酒店並給予我們積極的評價。我們很高興得知您在我們酒店度過了愉快的時光，並且我們的員工服務和設施達到了您的期望。我們很高興歡迎您下次入住 Tune Hotel KLIA Aeropolis 時再次享受愉快的體驗。謹致問候， Izzuddin Roslan 執行助理經理

住宿方回覆: Greetings From Aeropolis!Greetings from Tune Hotel KLIA Aeropolis.Thank you for choosing to stay with us and for giving us a positive review. We are delighted to know that you had an enjoyable stay with us and that our staff services and facilities lived up to your expectations. It would be our pleasure to welcome you back for another pleasant experience during your next trip to Tune Hotel KLIA Aeropolis.Best regards,Nanthini SelvarajahAssistant Manager

住宿方回覆: Dear Guest, Greetings from Tune Hotel KLIA Aeropolis.Thank you for taking the time to share your recent experience stay with us. Please accept our apologies that your overall experience did not meet up to your expectations. Rest assured that your comments have been shared with the team and action will be taken to ensure the issues you experienced are corrected moving forward.We are committed to providing memorable experiences with exceptional service and therefore we hope to have the opportunity to welcome you back and improve on your experience in future.Thanks again for choosing to stay with us and for your time in sharing your feedback.Regards,Balqis MahadiDuty Manager

住宿方回覆: 親愛的 Linda，您好，來自吉隆坡國際機場航空城 Tune 酒店的問候。感謝您抽空與我們分享您最近的住宿體驗。對於您的整體體驗未能達到您的期望，請接受我們的歉意。請放心，您的意見已與團隊分享，我們將採取行動，確保您遇到的問題得到解決。我們致力於以卓越的服務提供難忘的體驗，因此我們希望有機會歡迎您再次光臨，並在未來改善您的體驗。再次感謝您選擇入住我們酒店並抽出時間分享您的回饋。此致，Balqis Mahadi值班經理

住宿方回覆: 親愛的客人，您好，來自吉隆坡國際機場航空城 Tune 酒店的問候，感謝您選擇入住我們的酒店並給予我們積極的評價。我們很高興得知您在我們酒店度過了愉快的時光，並且我們的員工服務和設施達到了您的期望。我們很高興歡迎您下次入住 Tune Hotel KLIA Aeropolis 時再次享受愉快的體驗。謹致問候， Izzuddin Roslan 執行助理經理

住宿方回覆: Dear Guest, Greetings from Tune Hotel, KLIA Aeropolis, Thank you for choosing to stay with us and for giving us a positive review. We are delighted to know that you had an enjoyable stay with us and that our staff services and facilities lived up to your expectations. It would be our pleasure to welcome you back for another pleasant experience during your next trip to Tune Hotel KLIA Aeropolis. Best regards, Balqis Mahadi Duty Manager

住宿方回覆: 尊敬的 RaoJianJun，您好，我是吉隆坡國際機場 Tune 酒店，非常感謝您花時間與我們分享您最近的住宿體驗。對於您的整體體驗未能達到您的期望，請接受我們的歉意。請放心，我們已將您的意見與團隊分享，並將採取行動確保您遇到的問題得到糾正。

住宿方回覆: 親愛的 Yun Han，您好，我是吉隆坡國際機場 Tune 酒店，非常感謝您花時間與我們分享您最近的住宿體驗。對於您的整體體驗未能達到您的期望，請接受我們的歉意。請放心，我們已將您的意見與團隊分享，並將採取行動確保您遇到的問題得到解決。

住宿方回覆: Dear Tianyihuo, Greetings from Tune Hotel KLIA Aeropolis.Thank you for taking the time to share your recent experience stay with us. Please accept our apologies that your overall experience did not meet up to your expectations. Rest assured that your comments have been shared with the team and action will be taken to ensure the issues you experienced are corrected moving forward.We are committed to providing memorable experiences with exceptional service and therefore we hope to have the opportunity to welcome you back and improve on your experience in future.Thanks again for choosing to stay with us and for your time in sharing your feedback.Regards,Balqis MahadiDuty Manager