We checked in very late at night at about 11pm and we had to change room twice before we finally got our room and settled down. First room, the bin was not cleared and there were used men underwear in the bin. It was not a very good experience especially for two girls. Made us feel like the room wasnt cleaned.
We then went down to have our room changed. The receptionist who is so nice (in service) gave us a new room and new key. We went up and the key wasnt working. At this point we were already very exhausted. We went down again and informed her. She then gave us another room which we walked passed and coincidentally notice that it was DND before. She assisted us all the way up to the new room and opened the door for us. It seems fine but it was late so we quickly accepted it and checked in. Once we are settled we realized that the main door could not be locked from the inside.
We settled in anyway because we didnt want to go through all the trouble and spoil our vacation. But on a lighter note, the receptionist is very nice and promot is trying to fix our issue. This place can do better.
翻譯
住宿方回覆: 안녕하십니까. 신신호텔 제주오션점입니다. 저희 호텔을 이용해 주셔서 감사드리며 미흡했던 점은 꼼꼼히 다시 한번 검토하고 보완하여 고객님께 더욱더 만족스러운 서비스를 제공해드릴 수 있도록 노력하겠습니다! 항상 고객님 입장에서 생각하는 더욱더 발전하는 신신호텔 제주오션점이 되겠습니다 ! 감사합니다.
住宿方回覆: 안녕하십니까. 신신호텔 제주오션점입니다. 저희 호텔을 이용해 주셔서 감사드리며 미흡했던 점은 꼼꼼히 다시 한번 검토하고 보완하여 고객님께 더욱더 만족스러운 서비스를 제공해드릴 수 있도록 노력하겠습니다! 항상 고객님 입장에서 생각하는 더욱더 발전하는 신신호텔 제주오션점이 되겠습니다 ! 감사합니다.