利物浦康帕斯飯店集團諾斯利套房水療飯店(The Suites Hotel & Spa Knowsley - Liverpool by Compass Hospitality)

Very welcoming and friendly staff. Will be returning very soon.

Really pleased with our stay, room was comfortable, clean and really nice, only downside was the ceiling in the bathroom was damaged which we notified reception of. Evening meal was really good reasonable prices, breakfast was ok, very minimal choice but was ok for us Still one of the best hotels we've stayed in and we will be visiting again

Extremely disappointed with this hotel and stay. Overpriced and in poor condition. Should have just stayed in the Holiday Inn Express opposite. No gym or pool open and the hotel rooms were freezing cold. My expectations were not met in the slightest. All in all a very poor hotel.

Gym - Closed, jacuzzi - Closed, showers in changing area - Broken/Closed, Hairdryer - Broken, Steam Room - Closed. Facilities were limited from what I booked the hotel for. Not a great experience, very disappointed. Won’t be back.

The room was boiling hot even though it was a cold day, aircon was broken and there was just fans in the room which blew around the hot air. It was so uncomfortable that we actually left the hotel at 1:30am as we could sleep. Tiles were falling off in the bathroom. Fridge broken, hair dryer broken. The hotel is so old and tired, really needs completely renovating or just to be closed, as its not fair to charge people £125 for a room. Couldn't get any service at the bar, stood in there for 20mins and no one came. The hotel is in the middle of an industrial estate, nothing close by. Was awful to be honest.

The suite was a good size but the room and hotel in general felt run down. There were stains on the carpets and curtains in the room and the windows fully opened rather than having the safety features. They had been removed from the look of it as the screws and metal were left sticking out of the window sill. The bathroom really could do with an update as there was black mold around parts of the bath, cracked tiles and the shower was either a scalding trickle or off. We were given no information about the hotel when we arrived other than how to find the room, we went for a wander and found the deserted bar area and the pool/spa. The room became very hot overnight and the many fans that we found in the room didn’t really help as there was limited plugs anywhere near the beds. Opening the windows brought a breeze but also the busy road noise right next to the hotel. It’s a shame because I could appreciate how nice the hotel could be.

We were disappointed to learn only a week in advance of our stay that most of the hotel had been taken over by the Hone Office so it was not the experience we were expecting especially as we had stayed there twice previously.

It was ok for a 1 night stay. We had to enter through the spa, front entrance was closed. Rooms were very spacious and clean. There was a loud bag outside all night (I believe a factory of some sort) so if you're a light sleeper beware.

The spa facilities was not open due to refurbishment this was the reason we choose this hotel we was not told prior to booking or at anytime after booking that the facilities was minimal